Beijing, China: September 6, 2012 — The upcoming esProc, an innovative data computation and data analytics software, will be launched soon within this month. According to Raqsoft, the industry leading data handling software provider, this product features with ease of use.

esProc provides a grid user interface similar to Excel which enables users to perform codes in a grid from left to right and top to bottom. This way of operation conforms to users' thinking mode and reduces the difficulty to learn. Besides, the cell-style code not only makes the code neat and clean, but also offers users a visual way to organize and arrange the relationship between the computation steps, and thus easier to pierce the heart of a problem and solve complicated problems. What's more, the agile expression of esProc is simple but with rich information. Users without highly skilled SQL experience can analyze data easily.

The step by step data computation feature of esProc is ideal for users to solve complex business data computation and analytics. With “.” for generic object reference in esProc, this expression is more straightforward and easy to understand, allowing users to conveniently organize the relationship between data from business perspective. It's known to all that when the table number grows, the complexity of SQL relational query will come into a geometric growth. While with object reference function of esProc, users can easy to access to data since this function transforms complex & lengthy statement of multi-join into simple object access.

In addition, the computing complexity on a set related data analytics can be greatly simplified with complete set-lizing of esProc. esProc sets are ubiquitous and the members can be of any data type or another set. Complete set-lizing converts cumbersome and difficult lower-level computation into high-level set operations, for example, the intersection, union and complement, enabling users to solve business data analytics problems in a simpler and easier way.

About esProc
esProc is script for structured data that delivers more convenience and ease to your complex business data computing and analytics. As a unique business intelligence application, esProc makes up the bottleneck of traditional OLAP tools and achieves OLAP in the real sense.

Newgen Software Technologies Limited, a leading provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) announced the successful implementation of its BPM solution at L&T Finance, one of India’s leading NBFCs.

L&T Finance had a target of rapid market expansion and therefore needed a scalable solution for swiftly rolling out branches. Speaking on the benefits of the Newgen solution, Mr. Krishnan Venkateswaran, VP – IT, L&T Finance said,  “The project has helped us rapidly roll out fully functional branches, deliver a uniform user experience with lower training needs, and enhance our operational agility.” “It has helped us gain visibility into each sub-process in a client acquisition cycle, and thus helped us standardize processes and optimize turnaround times to enhance customer and channel satisfaction,” he further added

Commenting on the significance of this implementation, Mr. Diwakar Nigam, MD & CEO, Newgen Softwaresaid, “Newgen is proud to be a partner in L&T’s journey towards achieving customer centricity. With this implementation, Newgen has further consolidated its position in the Non Banking Financial space using process & technology to improve agility, performance and profit.”

Newgen’s solution has paved the way for L&T Finance to raise operational agility, enhance process control and increase customer base with faster and efficient services. Newgen's end-to-end solution will continue to ensure seamless integration with core applications.

About L&T Finance
Incorporated as an NBFC in 1994, L&T Finance is registered with the RBI as an NBFC-ND-SI, and is classified as an Asset Finance Company (AFC). L&T Finance offers a spectrum of financial products and services for trade, industry and agriculture. It is primarily engaged in short to medium term asset backed financing viz. construction equipment finance, transportation equipment finance, rural products finance, supply chain finance, corporate loans and leases, microfinance, etc. As of March 2012, L&T Finance had loans and advances in excess of INR 12,500 crores.

About Newgen
Newgen Software Technologies Limited (newgensoft.com) is the market leader in Business Process Management (BPM) and Enterprise Content management (ECM), with a global footprint of 900 installations in over 50 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3

Press contact:
Rohit Thakur,
Senior manager
Newgen Software
PH:91-11-26815467

Lufthansa Technik Philippines is to deploy Hornbill’s Supportworks IT Service Management (ITSM) Enterprise solution to meet the growing demands of end users on its IT service desk and improve technical support for internal staff.  With the help of IT service company Service IT+, Lufthansa Technik Philippines will use Supportworks to improve the proactivity and responsiveness of its ITSM function: ensuring it can continue to provide a wide range of aircraft Maintenance, Repair and Overhaul (MRO) services to customers worldwide secure in the knowledge that the IT services backing that up are running smoothly. 

Dr. Roberto Asuncion, Vice President for Information Technology, Lufthansa Technik Philippines said: “Like all companies in the 21st century, the success of our business and the service we deliver is underpinned by the performance of our own internal IT services. The previous ITSM solution was cumbersome and unintuitive, meaning that we were unable to quickly and consistently process and resolve the issues that end users would report. As a result the IT service desk was struggling to meet its service level agreements but couldn’t immediately identify why, as it was unable to generate the necessary insight into performance vs. objectives. With the deployment of Supportworks and its integrated reporting capabilities we anticipate a much more agile and responsive ITSM desk that will not only enhance our productivity but also provide a more satisfactory service to end users.”

With Service IT+’s help, Hornbill’s Supportworks will help Lufthansa Technik Philippines’ 30-strong IT team provide support to over 2,500 end users. As part of Lufthansa Technik Philippines’ business objective to improve technical support to internal end users, it will also implement ITIL best practices to ensure that ITSM teams have established procedures to follow when providing support to users. Thanks to its full support of ITIL, Supportworks will provide the company with a tool that underpins best practice in handling incidents, problems, change and service requests. In this way, it will ensure that the ITSM team, and IT in general, can continue to become more efficient and effective.

Jean Bravo, Managing Director of ServiceIT+ said: “ITSM has a really important role to play in driving more efficient business processes, in turn helping organisations optimise their operations. This ability is becoming increasingly important against a backdrop of a competitive global economy in flux. Supporting a more flexible IT service desk with the foundation of ITIL best practices will help ensure that it is aligned with the needs of the business. By doing this, businesses such as Lufthansa Technik Philippines can realize even greater process improvement and efficiencies from their investment.”

About Hornbill:
Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Supportworks' service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.

Customers including Atos Origin, Toyota Motorsport, Buckinghamshire Hospitals NHS Trust, Kent County Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot benefit from Hornbill's unique 'Human Touch' approach to Service Management.

Hornbill was founded in 1995 and has offices in London, UK and Dallas, Texas. For more information about Hornbill's solutions please visit www.hornbill.com

About ServiceIT+:
ServiceIT+ is an IT Solutions Provider focusing on Business and IT Service Management, Systems and Security Management and Corporate Performance Management. Implemented individually or together, these solutions enable you to significantly enhance your business performance both strategically and operationally.

With our 20 plus years of experience we can confidently help you to deliver successful projects with tangible and measurable RoI. Whether you need to improve the reliability and security of your IT Infrastructure or manage and deliver business change to transform your competitiveness in the market, our solutions and experience can be relied upon to help you achieve your business objectives.

Further Information

PR Consultant
Tel: 0207 1630420
Email: kerry@sparkcomms.co.uk

Rackspace® Hosting (NYSE: RAX), the open cloud company, has achieved certification to the ISO 14001:2004 Environmental Management standard. The certification is based upon an external validation of the company’s environmental performance with regard to the design, implementation and support of hosting solutions in its UK data centre and office operations. 

ISO 14001 certification among cloud data centre providers is still comparatively rare and Rackspace continues to be environmentally proactive in improving its operations. Adherence to the voluntary 14000 or 14001 standards is evidence of Rackspace’s efforts to both improve and formally systematise the company’s environmental management efforts. 

“We work in an industry with its own particular energy challenges and as the world increasingly turns to hosted cloud solutions to meet its computing requirements, we have a heightened responsibility to ensure our solutions are architected, built and maintained in an environmentally responsible manner from the start,” said Paul Smith, Rackspace Compliance Programme Manager, “Achieving this standard helps to underpin our Global Sustainability Programme and focus the business on achieving our targets and objectives, not just in terms of energy but wherever we have an environmental impact.”

“We’re always looking for ever more creative ways of reducing our environmental footprint in pursuit of providing the greatest customer service -- and that goes all the way from the small day-to-day things like buying recycled stationary, through to plans to allow our customers to reward environmentally sound good causes when they buy and start experiencing our Fanatical Support,” he added.

As a result of implementing this programme, Rackspace completed an inventory of all emission sources and has now been able to reduce its carbon emissions by procuring 25% renewable energy worldwide.

“Achieving this standard helps to demonstrate how environmentally conscious we are,” said Tiffany Lathe, Rackspace Vice President Legal International and Executive Sponsor of the Rackspace programme – “Besides renewable energy, this commitment also includes Rack Gives Back, a volunteering programme dedicated to re-investing effort back into the wider community, which has recently been helping to clear the water and towpath of the Grand Union Canal in London - as well as working with partners and suppliers to reduce waste,” she added.

Certification to the ISO 14001 standard requires companies to identify and control the environmental impacts of their activities, products and services.  ISO 14001 also requires companies to continually improve their environmental performance and implement a systematic approach to setting and achieving environmental targets and objective.

Leading independent retailer of branded fashion in Midlands and the North invests in integrated retail systems for its17 stores and website

Eurostop, a leading supplier to the fashion, footwear and lifestyle sectors has been selected by ARK Clothing , a leading independent branded fashion retailer, for its retail management system. ARK has 17 stores across the Midlands and the North of England and has selected Eurostop’s fully integrated head office, EPOS and e‑commerce system to support its retail operations. The stores stock many leading brands of mens’ and women’s fashion including Superdry, Fred Perry, Cloak & Dagger, Humor, Glamorous and Hearts & Bows. The retailer will use the Eurostop’s system to support new streamlined stock management across the stores and warehouse. It anticipates increased profits through improved sales processing, stock turnover and more efficient customer service both online and in store.

Mike Reddington, e-Commerce and Website Manager for ARK Clothing said; “We considered a lot of potential suppliers but found that only Eurostop offered everything that we were looking for – a one-stop-shop with a fully integrated solution. Their expertise in the fashion retail business meant that every detail that we required was included. No other supplier covered all aspects in this way. We are initially using the full retail management system and plan to use some the additional modules to run customer loyalty programmes and promotion.”

ARK Clothing is using e-rmis to record sales data and manage stock for store and website order fulfilment, and is using e-pos at till point to capture sales. The retailer also plans to utilise the customer loyalty and paperless receipts options that Eurostop offers. ARK customers will have the option of a paperless receipt which they will receive by email before leaving the store.

Phillip Moylan, Sales & Marketing Manager at Eurostop said, “We have been working with retailers in the fashion and footwear industry for over twenty years and during that time have developed a real understanding of the challenges that they face. We have applied our market knowledge to design our retail management systems to meet the needs of the multi channel retailer. Our integrated systems help retailers manage their business to meet the ups and downs of the consumer market.”

Notes to Editors

About Ark Clothing
ARK is one of the country's leading retailers of branded fashion, stocking favourite labels including Superdry, Fred Perry, Carhartt, Humor, Glamorous and Motel Clothing, alongside the cream of the exciting new brands including Ark favourites Hearts & Bows and Cloak & Dagger.

ARK opened its first store in The Corn Exchange in Leeds in 1992, followed by a store opening in York in 1994 and one in Sheffield.  Stores then followed in Nottingham, Derby and Manchester. In December it opened our latest store in Merry Hill, West Midlands.

Today ARK has 17 stores with a distribution centre just outside Leeds and employs 400 people. For more information please visit; www.ark.co.uk

About Eurostop
Founded in 1990, with operations in London, Singapore and Shanghai, Eurostop provides complete solutions for Retail Management for the Fashion, Footwear and General Merchandise sectors encompassing both hardware and software.

Eurostop’s flagship products consist of:

e-rmis: A suite of head office management applications.

e-pos: EPOS system for standalone shops, concessions and franchises that can be easily integrated with e-rmis for larger users.

e-commerce: Custom e‑commerce solutions for Independent retailers that provides a hosted and fully integrated service.

e-data: The collection of tenants’ data from Shopping Malls for multi-purpose use.

e-cubes: Data Mining.  A bespoke reporting tool which allows the slicing and dicing of data as well as selective publication of results and graphical representation.

e-time: The capture of staff working hours which aids in monitoring both stores’ and staff performances and productivity.

e-fulfilment: Intelligent optimisation of e-commerce orders for multi-channel retailers.

All Eurostop’s solutions can be fully integrated with other management and business systems, and all major ERP systems.

As well as advising on and supplying suitable hardware, Eurostop also undertakes training, support and custom development.  Its systems are available in several different languages including Chinese.

Eurostop has accreditation for Chip and PIN solutions, and together with partner Anderson Zaks provides a Chip and PIN managed service.

High profile customers include:  Ann Summers, Ben Sherman, Cult Clothing, Daks, Firetrap, Full Circle, Ghost, Joseph, Joy, Long Tall Sally, Matches, Oliver Sweeney, Paul & Joe, Pavers Shoes, Pentland Brands Plc, Punkyfish, Sonneti, Speedo, Trespass and many more.

For more information visit: www.eurostop.co.uk or contact:

Editors’ Contacts
Phillip Moylan
Eurostop Limited
Tel: 020 8991 2700
Email: phillipm@eurostop.co.uk

Further Information

Account Director
Tel: 01491 639500
Email: andreina@pra-ltd.co.uk

Online sales growth will depend on greater personalisation and focus on the customer, says eCommera as it partners with Avail

6th September 2012, London, UK - eCommera, a pioneering provider of intelligent eCommerce trading solutions has partnered with Avail, Europe’s largest provider of online personalisation solutions, to enable its customers to improve sales conversion by offering personalised recommendations. 

By integrating Avail’s technology into eCommera’s Commerce Platform, clients benefit from best-of-breed eCommerce personalisation tools to drive customer growth.  Avail and eCommera both understand the importance of data in today’s multi-channel environment and are focused on optimal use to inform decision making across all business functions.

Typically, retailers set hard targets such as increased total sales and are measured accordingly.  Avail introduces other variables in online retail including ‘also viewed’, ‘clicked products’ and provides recommended associated purchases.  While a customer’s last purchase is their most relevant, it should be judged in relation to other recent purchases so that customers are retargeted to yield smart recommendations. eCommera is confident it can offer its customers a holistic approach to personalised recommendations with Avail.

Nicklas Larsson, COO at Avail, said: “Through new channels, customer buying behaviour has changed dramatically in recent years and on average, only 3% of all visits to a site end in a purchase.  In an online retailing environment marked by increasing competition and multi-channel complexity, retailers and brands must guide, inspire and serve to convert more visitors, grow order values and boost customer retention.  Winning customer hearts requires a deep understanding of their individuality and by partnering with eCommera’s we will continue to put the personal touch back into retailing.”

Andrew McGregor, CEO of eCommera, says: “Avail is a welcome addition to eCommera’s list of partners and we acknowledge their pan-European success in personal recommendations and are confident they will have a major impact on our customers’ growth.  Data is the new oil in retail and this year will see a focus on using the plethora of customer information available by mapping external sources to extend reach and provide a compelling proposition to our mutual client base.”

About eCommera
eCommera is a pioneering provider of intelligent eCommerce trading solutions, enabling brand owners and retailers to sell efficiently and intelligently across multiple channels. eCommera provides eCommerce products and services to major international brands and retailers - including Asda, CLARINS, House of Fraser, Hamleys, Horze, The London Organising Committee of the Olympic Games, Magasin du Nord, and T.M. Lewin.

eCommera combines a modular eCommerce platform with unique data insight and decision support tools. All delivered as a service.

For more information please visit: www.ecommera.com

About Avail
With 100+ clients in 35 countries, including Argos, La Redoute and Neckermann, Avail is a worldwide leader in personalization solutions for online commerce.

Avail's solutions enable online retailers and brands to always present the most relevant offers to each consumer, maximizing revenue, minimizing cost and creating satisfying shopping experiences. Retailers choose Avail to power all their personalization initiatives using a single, intuitive, on-demand platform, and access hands-on advice and guidance from Avail’s team of retail veterans.

Avail is a multiple "Deloitte Technology Fast500 EMEA" winner, headquartered in Malmo, Sweden, and privately held by founders, employees and Scope Growth II LP.

For more information please visit: http://www.avail.com

PR Contact
Tom Jones
Fieldworks Marketing
0845 034 5602
tom@fieldworksmarketing.co.uk

Further Information

Account Manager
Email: zara@fieldworksmarketing.co.uk

Home delivery businesses could soon be able to drive down mobile computing costs by as much as 15 per cent during busy trading periods by taking advantage of the latest communication trend that is sweeping the business community. According to Paul Ridden, Managing Director of Skillweb, the apparent rise of Bring Your Own Device (BYOD) technology solutions in other market sectors suggests that carriers and courier networks may soon be able to extend their parcel tracking capabilities across temporary employees without the associated costly investment in hardware and operational support.

He explains: “The consumerisation of IT and mobile technology has meant that increasingly employees and agents are using their own devices in the workplace. This creates a number of opportunities within the home delivery sector to reduce recurring investment in time and money, as well as better integration and connection of temporary workers with existing processes and mobile computing solutions.”

Typically, parcel companies increase the number of couriers or delivery operatives by as much as 20 per cent during the busy Christmas period, which runs from September to January each year. The widespread adoption of mobile computing within the sector has created a financial and resource drain each year as carriers are forced to roll out hardware and software solutions that provides the necessary levels of tracking capability and data capture.

A temporary courier or delivery operative would simply download an application to their smartphone that connects directly with a carrier’s IT system and mirrors the functionality of their existing parcel tracking solution. Once a contract has been completed a remote wipe or block removes any sensitive data and prevent unauthorised access.

“Not only is there the added cost of the handheld terminal, there is also the added logistics of mobilising the solution in the lead up to the peak period. Therefore, adopting a BYOD solution could help a carrier avoid much of this added burden,” concludes Ridden.

Phoenix – September 6, 2012 – In response to the growing challenges associated with securing file sharing and mobile data access (BYOD), Axway (NYSE Euronext: AXW.PA) announces MailGate  SCwith DropZone™, the industry’s first secure collaboration gateway and platform. MailGate SC with DropZone provides enterprises with a secure method to share files, email messages, and interact with internal and external collaborators from a desktop, tablet or smartphone.

Business professionals are increasingly using personal devices, insecure cloud-based collaboration systems, web-based email and other applications to share corporate information to get their jobs done efficiently.  However, this growing trend poses a significant threat of accidental data leakage and exposure causing a huge risk to the enterprise.  According to Daryl C. Plummer and David Mitchell Smith, co-authors of the recent Gartner, Inc. report, Cloud Computing Positions Itself for Growth, “Organisations should ensure that email is treated as a core part of a larger strategy for collaboration tools, rather than as a stand-alone communication service.” Axway MailGate SC with DropZone builds on Axway’s fifteen years of innovation and award winning email security and data loss prevention (DLP) solutions by expanding the offering to enable secure enterprise collaboration, allowing employees to share files and messages easily, without placing their organisation’s private information into public cloud infrastructures.

“The enterprise is being outpaced by BYOD and IT Consumerisation brought about by the sudden rise of consumer-grade cloud collaboration tools.  There is a mounting tension between users who “self-provision” insecure, cloud based services to share files and their respective IT Security organisations who are trying to protect the organisation from compliance and other data security related risks,” said Mike Dayton, senior vice president, security solutions, Axway. “Most employees don’t even realise they are putting the enterprise at risk by using unsecured collaboration tools.  We are pleased to provide the enterprise with a unified, secure alternative to the plethora of uncontrolled, cloud based file sharing services and email tools that are cropping up in the workplace.  Axway MailGate SC with DropZone enables users to easily collaborate without the risks inherent in these services. As the secure collaboration market segment continues to grow, Axway’s secure collaboration platform will enable overall efficiency, flexibility and improved business productivity for security-conscious enterprises.”

Key product features include:

• Secure Collaboration – Adds the ability to share files and folders to the existing email collaboration capabilities of MailGate. The new DropZone module allows users to easily share files inside and outside the organisation, with desktop and mobile devices, all under the control of centralised administration and policies.
• Unified administration – A single administrative interface gives complete control over email and file sharing collaboration.
• Centralised policy management – A sophisticated internal policy engine and integration with external DLP systems via ICAP, gives administrators the ability to apply detailed policies to what is allowed to be shared over both email and file sharing collaboration.
• Corporate directory integration – Integration with Active Directory or other corporate directory services makes it easy to provision users and allows administrators to control policy and authorisation for email and folder sharing.
• Encryption and Security – Built on the award winning MailGate platform, Axway MailGate SC with DropZone provides a solid security framework, including multiple encrypted email delivery options, and at-rest encryption for all sensitive information whether shared via email or folder sharing.
•  Complete email hygiene – MailGate SC with DropZone includes the complete inbound and outbound spam, virus and email policy management capabilities of a conventional email security gateway.
• Simple deployment – Available as an appliance, a virtual appliance, cloud-ready or hosted solution, the complete MailGate SC with DropZone functionality can be deployed in under an hour, and scales easily from an all-in-one single box solution, to a highly available multi-box infrastructure.

“Axway MailGate SC with DropZone provides a holistic approach to securing corporate data in motion and at rest. It offers one solution to meet multiple customer needs – secure email, encryption, file sharing and mobile access, all within a single vendor, single box solution,” said Dave Brunswick, head of technology strategy, security solutions group, Axway.  

• See SC Magazine’s review of Axway MailGate SC with DropZone: http://www.scmagazine.com/axway-mailgate-sc/review/3728/
• Read about Axway’s Secure Enterprise Collaboration offerings: www.axwaysecurity.com
• Learn more about the road to secure collaboration (Messaging News): http://www.messagingnews.com/story/road-secure-collaboration 
• Read about Axway’s Managed Services Provider Program: http://www.axway.com/press-releases/2012/axway-managed-services-provider-program-extends-solutions-availability-msp-partners
• Follow Axway on Twitter: https://twitter.com/Axway
• Read more on the Axway blog: http://blogs.axway.com/tag/data-loss-prevention/

About Axway  http://www.axway.com/about-axway
Axway (NYSE Euronext: AXW.PA), the Business Interaction Networks company, is a software company with more than 11,000 customers in 100 countries.  For more than a decade, Axway has provided leading organisations around the world with proven technology solutions that integrate, manage, secure and govern the business-critical interactions that accelerate enterprise performance.  Our award-winning solutions span business-to-business integration, managed file transfer, business operations monitoring, process management, and email and identity security – offered on premise or in the Cloud with professional and managed services.  

Axway is registered in France with headquarters in the United States and offices around the globe. 

More information is available at www.axway.com

Axis Communications, the world leader in network video, introduces a strong addition to the video encoder family, AXIS Q7411 Video Encoder. The new one-channel video encoder with outstanding video processing capabilities is the perfect solution for analogue installations migrating to IP. The video encoder is ideal for any application with high demands on frame rate, image quality and performance.

“With AXIS Q7411 Video Encoder, Axis is continuing to show market leadership by being the first to introduce a high performance video encoder solution offering 60 frames per second,” says Erik Frännlid, Director of Product Management, Axis Communications. “This top-of-the-line single channel video encoder is a perfect complement to our existing product portfolio, and addresses the market’s demand on quality and performance”.

The support for 60/50 fps provides smooth video in high motion scenes. This also enables the user to more closely follow details and changes in the monitored area, which is of great importance in forensic work. AXIS Q7411 can deliver multiple, individually configured video streams simultaneously, at full frame rate in all resolutions. The video encoder offers the highly efficient H.264 video compression format both in Base and Main profile, giving significant savings in bandwidth and storage. Motion JPEG is also supported for increased flexibility.

AXIS Q7411 supports key IP surveillance features such as two-way audio, configurable I/O ports, edge storage with the built-in microSD/microSDHC memory card slot, and Power over Ethernet (IEEE 802.3af). For significant installation savings, the video encoder allows PTZ control over the coaxial cable, in addition to standard support for PTZ cameras using the serial ports.

The new video encoder provides powerful event management capabilities with embedded intelligent video features such as tampering alarm, motion detection and audio detection, in addition to support for AXIS Camera Application Platform.

AXIS Q7411 is supported by AXIS Camera Station video management software as well as the industry’s largest base of application software through Axis’ Application Development Partner program. Furthermore the video encoder includes support for AXIS Camera Companion, Hosted Video and ONVIF for easy camera system integration.

AXIS Q7411 Video Encoder will be available to order in October through Axis’ distribution channels. For photos and more, please visit www.axis.com/corporate/press/press_material.htm?key=q7411

HP today announced that it is helping Diversified Agency Services (DAS), a marketing services organization, improve operational
efficiencies and business continuity by consolidating business-critical data from its more than 100 independent marketing communications agencies in 71 countries to three cloud data centres in Atlanta, Phoenix and London.   

Prior to the consolidation effort, the DAS environment consisted of decentralized networks with data residing in rigid silos. Using HP solutions, DAS is centralizing its infrastructure to offer a greater level of service, performance and security to its agencies and their clients.

Through HP Converged Infrastructure solutions, including servers, storage, networking, software and services, DAS efficiently delivers applications and data via the cloud to multiple locations in real time. In addition, HP networking solutions will enable DAS to consolidate and migrate hundreds of business-critical virtual machine (VM) workloads to speed client services.

“To ensure our employees could provide the best service possible, DAS needed to create a centralized and consolidated data centre to manage our disparate agency networks,” said Jason Cohen, global chief information officer, Diversified Agency Services. “With HP technologies and customer support, DAS agencies will increase operational effectiveness and improve business continuity to enable our employees to focus on delivering a superior client experience across multiple locations.”

Centralizing and consolidating siloed IT networks
To improve network operations and increase scalability, DAS installed HP 12518 Switches at the networking core, along with the HP 5900 Switch Series for 10-GbE top-of-rack servers. The result is a more seamless user experience for DAS’ global agencies. By providing wire-speed performance to all ports, the networking solutions will improve data-centre efficiency, allowing services to be delivered more quickly and enabling greater business agility.

In addition, DAS deployed the HP 5830 Switch Series for rapid deployment of new cloud applications and services while ensuring zero downtime across its business groups. All switches feature built-in HP Intelligent Resilient Framework (IRF), an innovation that allows multiple switches to be virtualized and operate as a single switch.

For the new Atlanta data centre, HP Technology Services delivered a rapid, seamless deployment, enabling DAS to achieve a fully operational network in a timely manner.

DAS manages the Atlanta data centre from one location with HP Intelligent Management Centre (IMC). This provides a “single pane of glass” management platform for physical and virtual multivendor devices across the data centre, so the company can monitor its network to ensure that it is running smoothly at all times.

For a secure 24/7 network perimeter, DAS deployed HP TippingPoint Next-Generation Intrusion Prevention System (NGIPS), which automatically and consistently protects virtual and physical environments across the network.

Improving data-centre uptime and agility for data growth across multiple locations
To improve data-centre uptime, DAS deployed HP ProLiant G7 DL360, DL380 and DL580 servers, which also enable DAS to manage data-intensive workloads. This frees up system bottlenecks and increases compute performance across the data centre.

HP StoreOnce Backup Systems improve data protection during the process of migrating and consolidating data from any remote location to eliminate inefficiencies and reduce costs associated with DAS’ future data growth. To further increase data efficiency, DAS deployed the HP 3PAR F400 Storage and HP ESL G3 Tape Library, both of which scale to support increased storage-capacity demands that can result from unpredictable data growth.

DAS is using HP Proactive 24 Services to support and maintain its HP Converged Infrastructure, to help ensure that it runs 24/7. Additionally, HP Mission Critical Services keep DAS’ critical information available and its business up and running.

A web series documenting every stage of the DAS 18-month networking journey is available at www.adasjourney.com. Videos one through four are currently available, with episode five premiering on Sept. 10. Additional episodes will be launched in fall 2012.

London, UK, 06 September, 2012 – (ISC)²® (“ISC-squared”), the world’s largest information security professional body and administrators of the CISSP®, today announced an Academic Affiliate Agreement with WMG at the University of Warwick to support the entry of its MSc in Cyber Security and Management graduates into the workforce. This agreement offers a specially devised, three-day (ISC)² CISSP Compact course and the opportunity for WMG students to become Associate members of (ISC)² and network with the organisation’s 4,000-strong professional community, the largest of its kind in the nation.

“WMG is proud to have become an (ISC)² Academic Affiliate. This allows our students to gain a certification that provides a breadth of requisite underpinnings in the cyber security domain,” says Harjinder Singh Lallie, senior teaching fellow, Cyber Security, at WMG. “WMG’s goal is to be recognised nationally and internationally for offering one of the top cyber security courses available and one that expressly meets the needs of industry. We consider the CISSP certification to be the most highly sought-after in cyber security. It carries international recognition and significance and provides our students with an excellent advantage when seeking employment in this domain.”

WMG, renowned for its world class education programmes and courses in the UK and abroad, is an academic department of the University of Warwick and one of the world’s leading research groups. Collectively across disciplines, WMG is one of the largest MSc departments in the country, with close to 700 enrolled students. The MSc in Cyber Security and Management programme’s enrollment is split between undergraduate students wanting to pursue a Master’s course in the discipline and working students with experience who are looking for career advancement in the profession. WMG reviewed several industry certifications prior to selecting the (ISC)² CISSP Compact course.

Open to academic institutions globally, the (ISC)² CISSP Compact is a specially devised, three-day, instructor-led CISSP certification course. (ISC)² developed the CISSP Compact and Associate programme as part of (ISC)²’s commitment to work with academia to attract and develop the next generation of professionals and improve security standards through education. As administrator of the CISSP and with a member base of over 87,000 certified professionals globally, (ISC)² has visibility and access to the most current knowledge in information security practice. While its professional certifications require a track record of experience, (ISC)² recognises a responsibility to share its knowledgebase and support the development of talent to meet the needs of the future. The 2011 (ISC)² Global Information Security Workforce Study, conducted by Frost and Sullivan, estimates the population of infosecurity professionals is expected to increase from 617,000 in EMEA in 2010 to nearly 1.15 million by 2015.

“It is heartening to see that WMG is committed to supporting its graduates as they move into the working world, and in particular to helping young people discover a career in the growing field of information security. Young people - even young IT students - are largely unaware of the potential for a career in the field, which is restricting the entry of new talent and contributing to a rising skills gap as the existing workforce ages,” comments John Colley, CISSP, managing director, EMEA for (ISC)². “As a professional organisation, we are committed to working with academic institutions to increase interest in and support the entry of more people into information security, while also ensuring they get the support they need to become productive despite a lack of practical experience.”

Through WMG, the University of Warwick becomes the second university in the UK to support its MSc programme graduates with an (ISC)² certification programme, following Royal Holloway College at the University of London. Upon graduation, students are armed with both academic credentials and Associate of (ISC)² status. The CISSP credential serves as evidence to employers of students’ knowledge across the breadth of 10 information security domains covering critical topics including cloud computing, mobile security, application security, risk management and more. Typically, interested information security professionals sit for the CISSP certification exam after gaining a minimum of five years of working experience. (ISC)² also supports the academic community with textbooks, hands-on labs and courses based on its Systems Security Certified Practitioner (SSCP®) certification.  

For more information on the (ISC)² CISSP certification and the University of Warwick’s WMG department, please visit: https://www.isc2.org/cissp/default.aspx and http://www2.warwick.ac.uk/fac/sci/wmg. 

London, 6 September, 2012 - PlayNetwork, producers of unrivalled media experiences for brands worldwide, has created a unique multi-media in-store customer experience for legendary lingerie brand Victoria’s Secret at its New Bond Street flagship store in London.  PlayNetwork’s bespoke in-store technology includes 30 Sharp digital screens making up what is thought to be the largest video wall of its kind in Europe and which can be controlled remotely from virtually any smart device including iPad, iPhone and tablets.

Key to the Victoria’s Secret flagship is that multi-media is not an afterthought but integral to the whole project, redefining what is possible in-store.  Store fitting and furnishing have been specially designed to enhance the digital experiences.  The centre point of the store design is a mirrored hallway reflecting animation from the ultra thin bezelled HD LCD video wall.  Video walls are integrated into the shop fitting (e.g. in cash and wrap areas), to complement the store environment and layout. Content is regularly updated including live feeds to the latest fashion shows, ensuring every visit to the store feels fresh and unique.

Aspirational audio content complements the digital atmosphere with a fun, US contemporary feel throughout the store including the Pink sub-brand department.  Discrete speakers are calibrated with three custom volume settings depending on the time of day which are controlled by store staff. 

The challenge for Limited Brands was finding a company that understood its brief and could take it to the next level. PlayNetwork consistently found solutions to problems and took the ‘nothing was impossible’ approach to the extent that the store is future proofed for new technology.  The in-store experience is at the heart of the brand’s strategy to provide customers with consistent interactions across all channels be it mobile, online or physical store.

Dharmendra Patel, Managing Director of PlayNetwork EMEA, said: “Working with Victoria’s Secret on a consultancy basis, and using the kind of technology normally reserved for military installations, we have given them the opportunity to paint a canvas with whatever content they choose and then integrate it with their various channels for a consistent customer experience. Brands like Victoria’s Secret understand that flagship stores are about creating a sense of theatre, excitement and exclusivity which complements their brand values.”

The backbone of the graphics element of the two video walls is provided by Matrox video cards which are installed in PCs built by Trenton Systems.  Sharp supplied the screens for the large video wall while Samsung provided the screens for the smaller video walls as well as the primary window displays.

About PlayNetwork
PlayNetwork produces unrivaled media experiences for brands worldwide. PlayNetwork programs include music, messaging, video, web radio, artist promotions and events, A/V systems, advertising networks and commercial XM Satellite Radio. PlayNetwork aims to deliver experiences with the truest level of customization and integration across every touch point—in-store, online and on-device. Founded in 1996, PlayNetwork is currently playing for over 75,000 media subscribers in 70 countries, reaching over 23 million people every day. For more information, visit
www.playnetwork.eu

Chicago – September 6, 2012 – Trustwave, a leading provider of cloud-based compliance and information security solutions, today announced new, cloud-based security education services that enable organisations to better equip their employees to protect themselves and their organisation against growing security risks and compliance missteps.

Trustwave is rolling out enhanced Security Awareness Education courses that cover security and mandate-specific compliance topics, as well as new Secure Code Development training courses designed to help software developers enhance application security.

Organisations that do not invest in security education for their employees put themselves at risk. In investigations of more than 300 security breaches worldwide, Trustwave found that an overwhelming 87 percent of businesses that had been breached did not have security policies, including security awareness education programs, in place.

The cloud-based Trustwave Security Education is built on the threat intelligence of Trustwave’s renowned SpiderLabs team of ethical hackers, in collaboration with a global team of compliance experts. These experts conduct security investigations worldwide and ensure training content includes the most up-to-date and relevant information.

Unlike others, Trustwave’s Security Awareness Education Program delivers across a broad range of critical topics, and is customised for various employee and organisational types. Organisations can select from a range of courses, from mandate-specific compliance best practices to security best-practices. For example, training on establishing strong and effective passwords and recognising and avoiding common traps like spear phishing attacks and targeted malware. The training is now available on popular Tablet devices such as the Apple iPad, is easier to use and now available in foreign languages. A new course purpose-built for small merchants has been designed to help them recognise common security threats, identify data breaches and train employees on steps to take should a breach occur. To combat growing attacks on Web applications, Trustwave now offers a full suite of Secure Code Development courses designed for software developers, which introduces them to theory and best practices around planning, writing and testing secure code.

“One of the most critical links in the security lifecycle is ensuring that employees are educated on security and compliance best practices,” said Leo Cole, chief marketing officer, Trustwave. “By infusing our program with the intelligence of Trustwave SpiderLabs as well as the best-practices of our prominent compliance teams, Trustwave Security Education Services help organisations augment their technology investments and strengthen their security and compliance posture.  Our flexible delivery and customised courseware helps employees easily take on an active role in decreasing risk and improving threat response, in a way that applies to their specific role within their organisation.”

Learn more about Trustwave Security Education Services at https://www.trustwave.com/security-education-services/. View an infographic about uneducated employees and their risks to security at https://www.trustwave.com/trustednews/2012/09/infographic-uneducated-employees-their-seven-deadly-sins.

About Trustwave
Trustwave is a leading provider of compliance, Web, application, network and data security solutions delivered through the cloud, managed security services, software and appliances. For organisations faced with today's challenging data security and compliance environment, Trustwave provides a unique approach with comprehensive solutions that include its TrustKeeper® portal and other proprietary security solutions. Trustwave has helped hundreds of thousands of organisations--ranging from Fortune 500 businesses and large financial institutions to small and medium-sized retailers--manage compliance and secure their network infrastructures, data communications and critical information assets. Trustwave is headquartered in Chicago with offices worldwide. For more information, visit https://www.trustwave.com.

Follow Trustwave on Twitter at www.twitter.com/Trustwave and on Facebook at www.facebook.com/Trustwave.

Media Contacts
Kim Smith / Dave Wedderburn
éclat Marketing
+44 (0)1276 486 000        
trustwave@eclat.co.uk

Dallas, TX, Sep 05, 2012 – 2X Software today announced the release of Version 10.5 of its award winning 2X ApplicationServer XG.  2X Software is the first to offer Application Delivery and Virtual Desktop Management (VDI) with the integration of full Thin Client Management in a single software package.  The release also includes a host of new features including Second Level Authentication with Radius, URL Redirection Blacklist and RAW printing. 

In addition to the brand new features included in 2X ApplicationServer XG version 10.5 all customers will have the option to purchase the 2X ClientManager Module upgrading their installation to 2X ApplicationServer XG 10.5 PLUS. 

2X ClientManager allows administrators to centrally manage user connections, thin client devices and PCs converted into thin clients using the free 2XOS, with future versions set to include the management of mobile devices. 

Other new features in 2X ApplicationServer XG 10.5 include:

• Integration of Radius as a second level authentication provider
• Ability to generate an SSL certificate request directly from the console
• URL Redirection Blacklist allowing Administrators to configure URLs that will not be redirected to the client and stay on the server
• Support for Hyper V Cluster
• Raw Printing so applications that send RAW data format directly to the printer will work when the printer is redirected
• View a full list here

“With this release 2X Software continues to innovate and is the first to offer integrated thin client management, delivering even more value to our customers and simplified administration,” said Nikolaos Makris, CEO of 2X Software, “In future we will be adding more new modules to extend the functionality of 2X ApplicationServer XG even further.”

Pricing for 2X ApplicationServer XG starts at $1,190 for the small business version and pricing for the 2X ClientManager Module starts at $450 for 10 clients.

About 2X Software
2X Software is a global leader in virtual desktop and application delivery, remote access and cloud computing solutions. Thousands of enterprises worldwide trust in the reliability and scalability of 2X products. 2X offers a range of solutions to make every company’s leap to cloud computing simple and affordable.

http://www.2x.com

Contact Caroline Stokes on +44 (0)845 222 0425, email cs@2x.com.

Further Information

Director Business Development
Tel: 00357v
Email: tc@2x.com

RealWire today announced the addition of a cutting-edge new feature to their recently launched Twitter-based media relations platform Lissted. The new feature identifies journalists and media outlets who mention particular topics, utilising Lissted’s real-time tracking of its database of over 12,500 media professionals’ Twitter accounts. The data is then used to dynamically build and update a Twitter list to include these accounts (UK Pat. Pending No. 1213080.3).

A live test was run at the end of last week around the IFA 2012 global technology show in Berlin. This resulted in a Twitter list of technology journalists and outlets who mentioned the show which peaked at 344 members at the height of the event.

Lists are created around high profile news stories; following the announcement of Nokia's latest smartphone, yesterday saw a list of technology journalists mentioning the brand hit Twitter’s list limit of 500 members, meaning that the system is now choosing the most relevant members based on factors such as activity level, frequency of mentions, and Klout score. Another list is tracking technology journalists who mention the iPhone 5, in response to Apple’s enigmatic invitations to a press conference on September 12th, which many believe will see the unveiling of the new iPhone. The iPhone 5 list currently has 388 members, and is expected to reach 500 by the time of the announcement. 

The Lissted application is able to create these dynamic and highly targeted Twitter lists through a combination of its in-depth and thoroughly curated database, real-time indexing and proprietary list-building processes. Lists are updated constantly, with new active members being added all the time, and members that no longer fit the relevance criteria automatically removed.

Anyone can subscribe for free to Lissted’s public Twitter lists, which appear on Lissted’s homepage, to see tweets from an active community of media professionals starting or joining relevant conversations. PRO users of the platform can request bespoke dynamic lists for an additional fee.

Lissted CEO Adam Parker believes that the dynamic lists do far more than demonstrate the tool’s processing power; “Lissted came about as a way of making it easier for PR professionals to put more conversation back into media relations. Dynamic lists are an innovative new way of doing that, identifying the relevant journalists and outlets who are expressing an interest in a topic or breaking news story. All users have to do is join the conversation, with the engagement tools they already use, including platforms like Tweetdeck and Hootsuite. This opens up a whole new world of potential for valuable dialogue between the PR and media communities.”

Lissted: the stats

• 2,500+ accounts added since launch day
• 12,824 media professionals
• 3,450 outlets
• 40 industry sectors
• 100,000+ tweets filtered per day

About Lissted
Lissted is a ground-breaking web application that seeks to modernise media relations by making it easy for PR, marketing and media professionals to find, listen to and engage with the media on Twitter.

Based on a growing database of over 12,500 journalists, media professionals and outlets on Twitter, Lissted dynamically streams and indexes around 100,000 tweets per day, monitoring conversations in real-time for subject, content and even any links that are shared. Every profile has been individually created by the RealWire team, researching each individual’s interests, geography, outlet and role.

About RealWire
RealWire is an award-winning online press release distribution service with over 10 years of experience, and is first choice for many of the UK’s top digital PR and internet marketing professionals. RealWire’s service can increase your story’s coverage and improve your SEO.

The UK’s leading innovator in press release distribution, RealWire introduced the Social Media News Release in 2007, PR targeting system PRFilter, in 2010, and the Twitter based media relations platform Lissted in 2012.

London, UK; 6 September 2012 – Webtrends, the global leader in unified mobile, social and web analytics and engagement, today announced that the UK’s leading online travel and leisure retailer – lastminute.com – has implemented Optimize and Segments across three of its major global brand websites: lastminute.com, Holiday Autos and ZUJI (part of the Travelocity Group).

In today’s competitive online travel market, understanding customer behaviour is critical. Analytics and multi-variant testing was already part of lastminute.com’s digital marketing and product strategy to test website content. However, the brand wanted to enhance this by implementing an optimisation solution to obtain deeper insight into customer preferences. The ultimate goal was to provide its users with the best possible experience across its sites by fully understanding visitor behaviours and inclinations.

lastminute.com wasn’t just looking for a software vendor, it specifically wanted a technology partner to work closely with its team to advise on which sections of the site to test, and to formulate creative plans to understand customer behaviour. Following a full marketplace evaluation, Webtrends was selected as the partner of choice. The main factor in this decision was the fully managed service that Webtrends offers, whereby its consultants not only support the testing process but also advise and make recommendations to drive clients’ optimisation strategies and long-term optimisation programmes. Webtrends’ experience within the travel industry made it the perfect choice for lastminute.com’s requirements.

In addition to the calibre of expertise offered by the consultancy team, lastminute.com was attracted to the integration between Webtrends’ Optimize and Segments, which allows it to test its sites and target users with content based on their individual behaviour. This integration is unique in the marketplace.

lastminute.com will also be using the self-service functionality of Webtrends Visual Editor to design tests itself without the need for external assistance. This will drastically reduce the time-to-test, as well as increase the flexibility for web testing and ad-hoc analysis.

Karen Mullins, Group Customer Marketing & User Experience Director, lastminute.com, comments: “Understanding the direct revenue and conversion impact of our user experience improvements is vital, and we wanted to move our A/B and MVT testing and targeting strategy to the next level. We chose to work with Webtrends because we wanted a partner that could provide both a hosted and self service platform with a services team to advise on the best areas of our sites to test across all channels – desktop, tablet and mobile. For us, Webtrends has all bases covered plus a strong platform with unique integration that our internal users can easily adopt to deliver a market-leading optimisation strategy.”

Nick Sharp, VP EMEA, Webtrends, added: “The travel industry is incredibly competitive and the customer experience is vital. Optimisation enables businesses to understand customer needs and make changes that will guarantee uplift in conversions. We are working closely with the lastminute.com team to help them build strategies for success based on customer behaviour data, ensuring the websites are optimised and meeting customer expectations.”

About Webtrends, Inc. 
Webtrends powers digital marketing success. Webtrends is at the forefront of real-time digital marketing relevance and customer experience management through unified customer intelligence. Our industry-leading analytics across mobile, social and web enables marketers to optimise campaigns, maximise customer lifetime value and deliver highly relevant digital brand experiences in real-time.

Webtrends dramatically improve digital marketing results for more than 3,500 global brands including, in EMEA and Internationally, ASOS, Alitalia, Barclays, Lloyds Banking Group, Microsoft, HSBC, Orange, T-Mobile, BMW, Toyota, Play.com, AllSaints, The Telegraph, and many more.

About lastminute.com
Founded in October 1998, lastminute.com is the UK's largest online hotel, travel and leisure specialist, with over 1.65 million visitors per week. It provides customers with great last minute deals offering five star experiences at three star prices. Promising to make the unattainable attainable for everyone, lastminute.com is proud to offer a variety of experiences from hotels to city breaks and relaxing holidays to fantastic spa getaways, top restaurant reservations and great theatre deals.
Headquartered in Hatton Garden, London, lastminute.com also operates in Australia, Belgium, Canada, Germany, Denmark, Spain, France, Hong Kong, Ireland, India, Italy, Mexico, Norway, New Zealand, Sweden, Singapore and the US.
Whether you’re looking for something adventurous, spontaneous, indulgent or entertaining, lastminute.com is a one-stop shop for great deals for everyone.

WhichSocial.com, a Manchester-based technology company, has launched a new social media analysis platform for fashion retailers to measure and track their brand on Pinterest.

WhichSocial.com for Pinterest will enable fashion brands to track sales through Pinterest, identify key influencers and evaluate marketing campaigns on this rapidly-emerging social media channel. Retail brands can also follow the popularity of their competitors’ products.

The software allows retailers to drill down to a minute level of detail, which allows them to follow the trail from pinning the image to purchasing the product and the key influencers along this journey.

This launch will be closely followed by a Facebook analysis tool for fashion retailers, and then a Twitter analysis tool. The name – WhichSocial.com – was chosen because retailers will be able to analyse and evaluate the effectiveness of campaigns across the three platforms and decide which one works best for them.

Avin Wong, managing director of WhichSocial, said: “The growth in the popularity of Pinterest has come as quite a surprise to retailers, many of which haven’t quite figured out how best to use the platform or integrate it into their overall sales and marketing strategy.

“We wanted to create an analysis tool that was simple for retailers to use but produced a level of insightful data that has previously been unseen in a social media monitoring tool. This unique set of information can easily be incorporated into marketing analysis and be used for future campaign planning as well.”

Pinterest is currently the fastest growing social network, delivering a larger sales conversion rate than other social networking sites. A report from SteelHouse claims that Pinterest users are 79% more likely to purchase something they see on the site compared to Facebook.

WhichSocial.com has launched specifically for fashion retailers initially because fashion and style is one of the most popular categories to ‘pin’. Women’s fashion is currently the fourth most popular type of image to pin, according to recent stats from Repinly.

WhichSocial.com has also created a weekly index of global fashion retailers, looking at their popularity across the Pinterest network. The algorithm takes into account the number of pins, the number of re-pins and likes and the number of comments by individual users.

The index tracks pins across the whole Pinterest network, instead of just monitoring the retailer’s own boards. This gives each retailer a highly accurate picture of how their brand and products are performing across the social network.

In fact, a brand which doesn’t yet have its own Pinterest account and boards can still monitor its popularity by using WhichSocial.com.

All pins, likes and comments are stored on WhichSocial.com’s server for an indefinite amount of time – whereas users searching for a brand on Pinterest can only see the last 300 pins. 

Nottingham, UK 6th September 2012: Crest Hosting (http://www.cresthosting.co.uk/) has now launched, providing more cost-effective web hosting solutions for smaller businesses and start-ups. Launched by CWCS Managed Hosting (http://www.cwcs.co.uk) the new service offers the benefits of the company’s expertise, experience and dedicated servers, but targeted towards companies with lower requirements.

The new platform is a self-managed service providing web hosting and domain registration, as well as dedicated servers, within a package ideally suited to businesses with more modest requirements than the large-scale customers currently catered for by the CWCS brand.

Crest Hosting puts business users completely in charge of their own site and hosting, with a wide range of controls available through a dashboard to manage and customise its features. It uses dedicated servers to deliver super-fast processing speeds and unlimited bandwidth to give users the reliability they need.

A range of Crest Hosting packages are available at various prices, all tailored for smaller businesses and start-ups. All of the packages include 24/7 in-house technical support.

“With enough experience behind us to manage the large scale needs of big, national and international companies, we decided to launch a version of our service that is more suitable for the smaller requirements of SMEs and start-up companies,” said CWCS Managed Hosting CEO, Karl Mendez.

“Crest Hosting offers the control and flexibility of self-managed hosting – ideal for customers with smaller budgets and fewer requirements from a site.”

The launch follows a decade of successful managed hosting and more recently cloud hosting experience at CWCS. The Nottingham-based company counts among its customer list cinema advertising giant Pearl & Dean, The University of York and INIT Innovation for Transport.

CWCS offers dedicated technical support and two highly secure UK-based datacentres, from which it runs its own client servers and those of the new Crest Hosting division.

Further Information

Managing Director
Tel: +44 (0)1522 883640
Email: enquires@webitpr.com

Lufthansa Technik Philippines is to deploy Hornbill’s Supportworks IT Service Management (ITSM) Enterprise solution to meet the growing demands of end users on its IT service desk and improve technical support for internal staff.  With the help of IT service company Service IT+, Lufthansa Technik Philippines will use Supportworks to improve the proactivity and responsiveness of its ITSM function: ensuring it can continue to provide a wide range of aircraft Maintenance, Repair and Overhaul (MRO) services to customers worldwide secure in the knowledge that the IT services backing that up are running smoothly. 

Dr. Roberto Asuncion, Vice President for Information Technology, Lufthansa Technik Philippines said: “Like all companies in the 21st century, the success of our business and the service we deliver is underpinned by the performance of our own internal IT services. The previous ITSM solution was cumbersome and unintuitive, meaning that we were unable to quickly and consistently process and resolve the issues that end users would report. As a result the IT service desk was struggling to meet its service level agreements but couldn’t immediately identify why, as it was unable to generate the necessary insight into performance vs. objectives. With the deployment of Supportworks and its integrated reporting capabilities we anticipate a much more agile and responsive ITSM desk that will not only enhance our productivity but also provide a more satisfactory service to end users.”

With Service IT+’s help, Hornbill’s Supportworks will help Lufthansa Technik Philippines’ 30-strong IT team provide support to over 2,500 end users. As part of Lufthansa Technik Philippines’ business objective to improve technical support to internal end users, it will also implement ITIL best practices to ensure that ITSM teams have established procedures to follow when providing support to users. Thanks to its full support of ITIL, Supportworks will provide the company with a tool that underpins best practice in handling incidents, problems, change and service requests. In this way, it will ensure that the ITSM team, and IT in general, can continue to become more efficient and effective.

Jean Bravo, Managing Director of ServiceIT+ said: “ITSM has a really important role to play in driving more efficient business processes, in turn helping organisations optimise their operations. This ability is becoming increasingly important against a backdrop of a competitive global economy in flux. Supporting a more flexible IT service desk with the foundation of ITIL best practices will help ensure that it is aligned with the needs of the business. By doing this, businesses such as Lufthansa Technik Philippines can realize even greater process improvement and efficiencies from their investment.”

AIIM Survey Asserts Mobile Capture’s Ability to Improve the Customer Experience and Accelerate Business Growth

5 September 2012 – Kofax® plc (LSE: KFX), a leading provider of Capture Enabled BPM™ (business process management) solutions, today announced the publication of research demonstrating the potential for mobile capture to transform how organizations interact with their customers. Mobile capture is the ability to use cameras in mobile devices to capture and perfect images of documents, automatically extract relevant information from those images and pass it into enterprise applications and repositories.

The survey, conducted by the Association for Information and Image Management (AIIM), probed member enterprises about the adoption, benefits and challenges related to mobile capture. Key findings revealed that 14 percent of respondents felt mobile capture is “a game changer,” with 32 percent considering it “very valuable.”

In the report, “Top 10 Mobile Technologies for 2012 and 2013,” from independent research firm Gartner, Inc, vice president and distinguished analyst, Nick Jones stated: “Mobile and wireless technologies and applications offer a rare opportunity for disruptive innovation and differentiation. Organizations should identify the key technologies that are likely to have a broad impact, and identify ways to exploit their potential in employee- and customer-facing applications.”

A wide range of industries including government, healthcare, manufacturing, banking, insurance and transportation can benefit from mobile capture applications such as new account opening, claims processing, mortgage processing, accounts payable and others. Mobile capture enables the delivery of real-time services while leveraging and optimizing investments in existing infrastructure and systems.

The AIIM respondents identified the biggest benefits of mobile capture to be minimized delays when initiating a process and reduced approval processing times. In addition, nearly half of those surveyed indicated the ability to connect remote staff directly with back-office processes would improve productivity by 33 percent.

“Many critical business processes begin in a consumer’s home or in a field location,” said Martyn Christian, chief marketing officer at Kofax. “Kofax Mobile Capture enables enterprises to capture information at those key points of origination to dramatically accelerate the transaction cycle.  As a result, companies that embrace mobile capture have the potential to significantly enhance the customer experience and achieve a distinct competitive advantage.”

Mobile capture represents a burgeoning market opportunity. The AIIM survey revealed that only 11 percent of organizations are using a mobile capture system today. In addition, 28 percent expressed a desire to create tablet apps that capture information directly to back-office processes, but only one percent is currently doing so.

To access the survey results and white paper, “Distributed and Mobile Capture—Moving the Process Closer to the Customer,” visit go.kofax.com/LP=1840.

About AIIM
AIIM has been an advocate and supporter of information professionals for nearly 70 years. The association’s mission is to ensure that information professionals understand the current and future challenges of managing information assets in an era of social, mobile, cloud and big data. Founded in 1943, AIIM builds on a strong heritage of research and member service. Today, AIIM is a global, non-profit organization that provides independent research, education and certification programs to information professionals. With more than 65,000 members, AIIM represents the entire information management community, with programs and content for practitioners, technology suppliers, integrators and consultants.

About Kofax
Kofax® plc (LSE: KFX) is a leading provider of Capture Enabled BPMTM solutions. These award winning solutions capture and streamline the flow of business critical information throughout an organization in a more accurate, timely and cost effective manner, enabling our customers to be more responsive to their constituents and better grow their businesses. Kofax solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these solutions through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.

© 2012 Kofax, plc. “Kofax” is a registered trademark and “Capture Enabled BPM” and “Kofax Mobile Capture” are trademarks of Kofax, plc.