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Leading Industry Analyst Firm Names QuestBack as Niche Player in 2012 Social CRM Magic Quadrant

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QuestBack, a global leader in enterprise feedback management (EFM) and social customer relationship management (CRM), today announced it has been positioned by Gartner, Inc. as a Niche player in the 2012 Magic Quadrant for Social CRM, 2012[1]

According to this Gartner Magic Quadrant report published on September 27, 2012 and authored by Adam Sarner and Ed Thompson: "Social CRM works only if users voluntarily participate in communities, and they will do so only if they receive benefits. At the same time, the enterprise needs to realize measurable benefits; otherwise, it makes no sense to expend resources on social CRM. For the enterprise, social CRM applications increase profitability or another measure of value by building trust, gaining customer insight, differentiating products or services and increasing sales.”

Gartner evaluates vendors based on completeness of vision and the ability to execute on that vision, and have raised the bar for inclusion in this year’s report.

“We are delighted to be recognized by Gartner for our work in Social CRM,” says QuestBack CEO Ivar Kroghrud. “Our quest is to create the winners of the experience economy. Social channels – along with local and mobile – are of increasing importance to our clients, and provide an amazing opportunity to build lasting, mutually-beneficial relationships between brands and consumers.”

[1] Gartner, Inc. “Gartner Magic Quadrant for Social CRM, 2012,” Adam Sarner et al., 27th September, 2012

Further Information



PR Consultant
Tel: 02076805500
Email: joshua.breckman@chameleonpr.com


Panduit showcases intelligent data centre solutions at IP EXPO

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London, UK - 5 October 2012 - Panduit will showcase its Intelligent Data Centre solutions as it celebrates its third consecutive year at IP EXPO.

The firm is unveiling a new series of energy efficient cabinet systems at the IP EXPO show, featuring a range of modular components that address power, cooling, space and cable management challenges. Panduit’s collaboration with technology partners ensures that the new cabinet range is optimised to enhance the performance of their servers, switches and storage equipment.

Offering the most comprehensive selection of cabinets, in-cabinet ducting, sealing accessories, and containment systems, Panduit Energy Efficient Data Center Cabinet System components can be configured to meet the requirements of virtually any network architecture or data center design providing performance and versatility.

Panduit will once again sponsor the Data Centre Showcase feature at this year’s IP EXPO, demonstrating its Unified Physical Infrastructure (UPI) approach for data centres that can help enterprises align, converge and optimise critical systems – communication, control, power and security - to build a smarter, unified business foundation.

Panduit Gary Gould, EMEA Marketing Director, said: “IP EXPO provides the perfect platform to showcase our intelligent data centre solutions. During the show, we will demonstrate how Panduit’s intelligent data centre solutions streamline the process of designing, specifying, installing and managing the increasingly complex physical infrastructure necessary to optimise today’s data centre”.

All of Panduit’s key pillars for the Intelligent Data Centre will be on display at IP EXPO: Data Centre Advisory Services, Intelligent Hardware and Software, Energy Efficient Cabinets, Pre-Configured Physical Infrastructures, High Speed Data Transport (HSDT) Copper and Fibre Cabling Systems.  Panduit will also be guiding visitors through an augmented reality journey to Enterprise D.C.: a city that represents Panduit’s intelligent data centre within the IT landscape. Visitors that take the tour can expect to find the answers to critical questions about optimisation, regeneration, risk mitigation, sustainability and a host of other DC-related challenges.

IP EXPO, the UK’s number one IT infrastructure event, will feature the latest solutions for IP Networks, Wireless, Storage, Virtualization, Cloud Computing and Security. Users can now download the new MY VISIT mobile app free to access IP EXPO content on the move at and ahead of the event.  Available for Android and iPhone, the app contains IP EXPO news together with exhibitor and seminar information so delegates can plan their visit and make the most of their time at the event.

Panduit will demonstrate its solutions on stand V6 at the show, which takes place on 17 and 18 October at Earls Court 2 in London.

Register for IP EXPO for free by 16 October 2012 at http://ipexpo.co.uk/Register.

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The Co-operative Food to offer customers greater service through next generation self-checkout

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Wokingham, UK. October 8th, 2012 – Wincor Nixdorf, the retail and banking solutions provider, today announced that The Co-operative, the national food retailer, has chosen to implement the CINEO self-checkout solution in its high street stores and local community locations across the UK. The next generation self-service solution is expected to reduce queue times, improve customer service and provide the retailer with efficiency savings from cash recycling. Initially, the checkout terminals will be rolled out in 12 stores, with four in each, with the ultimate goal to have the CINEO system in place in 30 stores by the end of the year.

“Cash recycling was one of the key factors in selecting Wincor Nixdorf due to the efficiency it can bring to us,” says Mark Hale, The Co-operative Food's CIO and Supply Chain Director. “In addition, the solution will enable us to further improve the customer experience. With the CINEO self-service solution, we are continuing to develop the checkout options available to customers and effectively responding to customer demand for greater choice and higher levels of service.”

The retailer wanted a new generation of terminals with comfortable features, such as large touchscreens and cash hoppers to accept both coins and notes. With CINEO customers will no longer have to insert coins and notes separately as cash is counted automatically, saving the customer time at the checkout and further helping to reduce queue times. The Co-operative also wanted to address customer feedback and use a solution that would be easy to use and deliver value in the long-term.

Cash and cards are both accepted by the terminals and currently, about two thirds of the retailer’s customers pay in cash and one third with cards. The solution will allow The Co-operative to continue to offer customers a greater range of choice and even more effectively manage increased customer footfall at peak times. The Co-operative is also testing a card only option in order to see how it is taken up by customers.

“We are delighted to be working with The Co-operative on the next phase of their self-service technology and to be further developing their customer service offering,” commented Ed Brindley, Director of Marketing and Business Development at Wincor Nixdorf. “The newest generation of self-service points are quicker and easier to use for customers than ever before and improved efficiencies for cash recycling can have a real positive impact for retailers that they will continue to see well into the future.” 

About Wincor Nixdorf www.wincor-nixdorf.com
Wincor-Nixdorf is a leading provider of IT solutions and services to retailers and retail banking.  Its expertise lies in bringing together hardware and software and services to create global IT solutions to ensure the optimisation and smooth control of business transaction processes whilst at the same time cutting costs and complexity for the end user. With headquarters in Paderborn, Germany Wincor Nixdorf operates worldwide with subsidiaries in over 41 countries.

About The Co-operative www.co-operative.coop
The Co-operative Group is the UK’s largest mutual business, owned not by private shareholders but by over seven million consumers.  It is the UK’s fifth biggest food retailer and a major financial services provider, operating The Co-operative Bank and The Co-operative Insurance. Among its other businesses are the number one funeral services provider, the third largest pharmacy chain and one of Britain’s largest farming operations. As well as having clear financial and operational objectives, the Group has also set out its social and sustainability goals in its groundbreaking Ethical Plan, which specifies over 50 commitments in these areas.

The Group operates 4,800 retail trading outlets, employs more than 100,000 people and has an annual turnover of more than £13bn.  Further information is available at www.co-operative.coop

For more information, please contact:
Gary O’Sullivan
Spark Communications
wincor@sparkcomms.co.uk

+44 (0)207 436 0420

Further Information



PR Consultant
Tel: 0207 1630420
Email: kerry@sparkcomms.co.uk

Revolutionary Smart Space Cabinet Wins International Award

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Cannon Technologies has scooped a leading international award following the launch of their innovative Smart Space Cabinet.

The data centre cabinet, which incorporates unique sliding partition panels to increase cooling efficiency, won the Frost & Sullivan 2012 New Product Innovation Award for Racks and Cabinets, Europe.

Frost & Sullivan are a global research organisation that monitors more than 250,000 companies in over 300 industries, to help track how best-in-class businesses manage growth, innovation and leadership.

Their report into the European cabinet market highlighted the fact that on traditional cabinets, side panels often have to be completely removed to gain access, which drastically reduces the efficiency of cooling system, and subsequently uses more energy.

To address the issue, the Smart Space cabinet offers two types of sliding partition panel for racks bayed in rows – narrow partition and full depth panels. Used in pairs, the panels can slide backwards and forward to open cross cabling apertures between adjacent racks, or completely close off inter-rack access to provide a highly secure solution.

Describing the Smart Space cabinet as a “revolutionary product”, Frost & Sullivan’s independent research showed that the cabinet’s design can achieve around 40% higher cooling efficiency and that the use of a RAFT (raised access floor technology) saves a massive amount of money, lead time, and effort in planning a floor and provides much better cable access.  Additionally they recognised in an existing data center, in order to put in a meter wide rack, two racks need to be taken out. The need for a meter wide rack is eliminated with the use of a Smart Space cabinet and their findings revealed that this is the only solution available in the market that eliminates the need for a meter wide rack.

Collecting the award for Cannon Technologies, managing director Matt Goulding explained: “It’s always great for any business to win an award, especially when it’s the result of an independent, third party assessment.

“The Smart Cabinet is very much the result of talking to our customers about the real issues they were facing in datacentres on a daily basis, and time and time again cooling, and maintaining the correct air temperature in racks, was flagged up as a major headache for datacentre mangers.

“We went away and developed a solution that not only solved the cooling problem but which also addresses another perennial datacentre issue, access, by making it much easier to carry out upgrades and general maintenance.”

The awards evening took place at the Jumeirah Carlton Tower hotel in London last month (September 27th)

Photo Available Here: http://turt.co/can17p1 
Caption: Cannon Technologies Smart Space Cabinet Full Sliding Door Panel

http://turt.co/can17p2
Caption: Cannon Technologies Smart Space Cabinet Sliding Part Panel

[username: pics | password: pics]

About Cannon Technologies
With a 34 year pedigree, Cannon Technologies provides T4 Data Centre Solutions around the globe - from building complete data centres as turnkey projects up to TIA 942 Tier 4; to suites of intelligent, environmentally managed racks including cold-aisle cocooning, per-rack access control, video surveillance, intelligent power distribution and UPS. For more information please visit www.cannontech.co.uk

For further press information please contact:
Debby Freeman on:  +44 (0) 1487 843366
e-mail: debby.freeman@turtleconsulting.com

or

Phil Turtle on: +44 (0) 70 7470 7080   
e-mail: phil.turtle@turtleconsulting.com

Turtle Consulting Group

IMGROUP launches ONCE to streamline Office 365 adoption and cloud migration

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London, UK – October 8, 2012 – IMGROUP Online, a leading UK provider of Office 365, hybrid, public and private cloud solutions, has announced the launch of “ONCE”, an innovative new service which harnesses the power of Microsoft Azure to help organisations more rapidly deploy Microsoft Office 365 and to facilitate and streamline migration to the cloud.

Microsoft Office 365 takes the industry’s most recognised set of productivity and collaboration tools and delivers them as a subscription service – an attractive proposition for businesses and public sector organisations of all sizes.  IMGROUP Online has created “ONCE” to complement and enhance Office 365, bringing enterprise scale single sign-on identity management and security to the cloud ‘as a service’.  “This solution will help bring the ‘opex nirvana’ closer to a reality for organisations that want to put their capital behind what they do, rather than what they need”, explains Jeremy Neal, Head of Online Services at IMGROUP.

IMGROUP Online initially implemented “ONCE” across its own expanding organisation, migrating the active directory listing application that was previously run from its London data centre, into the cloud. This local data centre was a valid option while IMGROUP Online only had offices in the UK, though recent expansion into other markets, including a rapidly expanding Indian operation and new office in New York, drove the need for more reliable and scalable identity management process across the whole business. IMGROUP Online is now deploying this to many more of their O365 clients.

“Migrating the application to the cloud eliminates the risk of the data centre becoming a single point of failure, and removes the need for multiple user IDs, increasing the resiliency of the system and improving its performance”

Neal continues, “ONCE provides a horizontal and complimentary layer to existing public cloud offerings, reducing their dependence on external infrastructure and so minimising obstacles to the cloud. This offering is part of IMGROUP’s commitment to bringing enterprise class IT solutions to businesses of all sizes, providing them with IT services that are aligned with their business objectives and which support their growth strategy.”

About IMGROUP Online
IMGROUP Online provides expertise and solutions that help organisations take advantage of cloud computing in context of existing IT. Its capabilities span private cloud, hybrid cloud and public cloud platforms including SaaS, PaaS and IaaS propositions. With a firm commitment to Microsoft Online Services as a preferred cloud platform, IMGROUP Online works with organisations to achieve the ‘best of both worlds’ – connecting on premise and cloud platforms in a seamless, flexible and agile deployment. IMGROUP Online is a division of IMGROUP Ltd.  For more information visit www.imgrouponline.com

About IMGROUP
IMGROUP provides business and technology consulting services for information management and business transformation.  Its capabilities range from technical solution delivery and application management, through to the implementation of strategic programmes across the enterprise.  Specialist areas of expertise include Business Intelligence, Data Warehousing, Performance Management, SharePoint, CRM and Cloud Services.  IMGROUP has delivered solutions within a range of industries including Financial Services, Media and Broadcasting, Retail, Professional Services and Public Sector.  IMGROUP is headquartered in London with offices in Manchester, New York and India.  For more information, visit www.imgroup.com

Media Contact:
Joanna Hirst
Ruder Finn for IMGROUP
+44 (0) 20 7438 3067
jhirst@ruderfinn.co.uk

Sigel Deploys DataCore Storage Hypervisor for Fast Oracle and VMware Storage

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Reading, UK. – October 8, 2012 – DataCore Software, the storage hypervisor leader and premier provider of storage virtualisation software, today announced that Sigel GmbH, a manufacturer of high-quality office supplies and accessories, has implemented a flexible storage infrastructure solution based on SANsymphony™-V Storage Hypervisor. The software solution supports adaptive caching and automated storage tiering which optimizes the mix of SSD flash storage and SAS disk drives to provide the highest performance and highest available storage infrastructure for the company’s VMware vSphere and Oracle database systems. Sigel has significantly improved performance and flexibility and has benefited by realising up front cost savings of 30 percent or more and long-term purchasing power savings since any storage can be added when needed at the then “best available” pricing.

"For a company like us with a high growth rate, DataCore is a best fit,” says Hans Wiedemann, Head of IT at Sigel. “We now are independent from having to rely on expensive storage manufacturers and we can easily expand capacity and performance flexibly to support our critical applications and databases. SANsymphony-V delivers automatic high availability without the need to manually administer the system. Our storage is more efficient and faster than before. In addition, we know we would have paid 30 percent or more if we had gone with a hardware-only solution,"

For all the company’s critical sales and business processes, such as ordering and invoicing, Sigel uses the Electronic Data Industry EDIFACT standard. A disruption or downtime of the system literally means a full stop to their business operations – so continuous high availability is critical. For this reason, the IT department is constantly working to ensure the stability and optimisation of its data centre systems and is always on the lookout for new solutions to help avoid downtime. Sigel already experienced the benefits of virtualisation at the server level. They consolidated their server systems to maximize room and costs in the data centre and they were able to shut down a number of physical servers. Instead of 15 Linux and twelve Windows systems, they now operate their business on a VMware vSphere platform running on four Fujitsu Primergy RX300 servers. To manage their storage and provide high-availability, Sigel decided to invest in a storage hypervisor from DataCore and at the same time to add some new storage hardware to help performance.

DataCore’s storage virtualisation enabled the company to integrate the existing storage investments and new storage hardware regardless of manufacturer or model into a virtual shared storage resource pool. Two Fujitsu Primergy RX300 servers with dual Intel Xeon CPUs with 48GB RAM systems and multiple, high-performance SSD and SAS disks are now all under SANsymphony-V control and management at Sigel. Since its implementation, the storage environment has run without a single interruption. The IT Manager describes the system administration as “intuitive and familiar” – with a Windows-like management interface that is "innovative and easy to use." Within minutes, virtual drives with automated tiering and auto failover data protection features can be created and rapidly assigned and provisioned to virtual or physical machines.

Accelerated performance of critical applications at lower costs with Auto-Tiering
Sigel also reported a measurable and noticeable acceleration of the overall performance of their virtual machine environment in combination with the DataCore caching software. Compared to the old infrastructure, the frequent "night upgrades and installations" – where they had to perform jobs like software updates – now only takes a quarter of the time it took previously. In addition to caching, DataCore’s auto-tiering function moves higher performance workloads and data - for example the Oracle databases that require faster response times and more demanding I/O – to the faster SSD drives; while less-used and active data remains on the lower cost SAS disks.

Sigel is a successful mid-sized company headquartered in Mertingen, in Bavaria Germany. Nearly 300 employees develop, manufacture and market products and solutions for business office applications. The Business Products division develops high-quality products for a modern working office environment. The Business Segment Print Works division produces a variety of order-related forms, laser roll forms, thermal forms, banking and government forms.

About Sigel GmbH
Sigel GmbH, based in Mertingen (district of Donau-Ries), founded in 1947 as a print shop is now one of Europe's market leader in stylish business products. Sigel offers a variety of products like high-quality accessories, the popular CONCEPTUM ® notebook and the office organization. The innovative business products set standards in function and design. Sigel employed at its headquarters in Mertingen approximately 290 employees and achieved a turnover of approximately 60 million Euro.

www.sigel.de

About DataCore Software
DataCore Software develops storage virtualisation software for high availability, fast performance and maximum utilisation from storage in virtual and physical IT environments. DataCore SANsymphony™-V storage hypervisor is a comprehensive, hardware-independent solution that fundamentally changes the economics of provisioning, replicating and protecting storage in large enterprises and small to midsize businesses. For additional information, visit the DataCore website at http://www.datacore.com or call 44 118 9497024.

DataCore, the DataCore logo and SANsymphony are trademarks or registered trademarks of DataCore Software Corporation. Other DataCore product or service names or logos referenced herein are trademarks of DataCore Software Corporation. All other products, services and company names mentioned herein may be trademarks of their respective owners.

Media Contacts:
Sharon Munday
Account Director
KPR Global
Tel. +44 7787 566382,
E-mail: smunday@kprglobal.com

-- or --

Stuart Smith
DataCore Software
954-377-6032
stuart.smith@datacore.com
and publicrelations@datacore.com

-- and --

JaeMi Pennington
Davies Murphy Group (DMG)
781-418-2401
datacore@daviesmurphy.com

Postcode Anywhere joins forces with Spreckley Partners to boost International profile

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08 October 2012 - Provider of address auto-fill and verification software, Postcode Anywhere has brought in Spreckley Partners as its retained agency to spearhead its UK and international PR campaign.

Postcode Anywhere supplies services that improve the day-to-day operations of over 8,000 organisations worldwide and is growing rapidly. Since its beginnings in 2001, the past decade has seen the company rise to become the fastest-growing reseller of Royal Mail’s Postcode Address File (PAF®). It has also appeared in Deloitte’s European fast-growth technology company list three years running and is now the market leader for online address auto-fill.  

Despite an enviable customer base, including Man City FC, Severn Trent Water and the Identity and Passport Service, its public profile has, until recently, been largely restricted to the UK. In line with this, Postcode Anywhere is looking to use Spreckley Partners’ strength and depth of marketing expertise in the B2B and technology markets, to develop a strong international public profile to match these achievements.

Building on the strong foundations laid by the in-house communications department at Postcode Anywhere, Spreckley Partners will look to target trade, national and key verticals including retail, education and healthcare to enhance the image of this new multi-award-winning client.

Guy Mucklow, Managing Director at Postcode Anywhere said: “We did not take this decision lightly. Having carefully screened a number of PR agencies, we are confident that Spreckley Partners is the right company for the job and can help launch us forward into this new and exciting chapter.”

Richard Merrin, Managing Director of Spreckley Partners added: “Postcode Anywhere is a dynamic UK company with a great product offering and an exciting future. We are looking forward to making a difference to Postcode’s media exposure and help it to continue to make a real impact in the market.”

For more information about Postcode Anywhere, please visit www.postcodeanywhere.com

For more information about Spreckley Partners, please visit

www.spreckley.co.uk

About Postcode Anywhere
Postcode Anywhere supplies software and services which improve the day-to-day operations of over 8,000 organisations worldwide. Best known as a provider of address auto-fill and verification software, the company offers a range of data-driven services, including route planning, customer profiling and bank account validation. It is now the fastest-growing reseller of Royal Mail’s Postcode Address File (PAF®) and the market leader for online address auto-fill. A multi-award-winning organisation, it has also appeared in Deloitte’s European fast-growth technology company list for three years running. For more information about Postcode Anywhere, please visit www.postcodeanywhere.com.

About Spreckley Partners
Based in central London, Spreckley Partners is one of the UK’s best known independent PR consultancies with expert knowledge of consumer, b2b and IT markets. Our clients range from major international companies and brands to smaller specialist businesses. All receive the same focus on creativity, backed up by a commitment to results and first class client service. We provide PR and much more - ranging from print, broadcast and online media campaigns to integrated marketing communications and design, as required. Internationally, we can extend our campaigns to any country through our local partners. In a rapidly changing communications world, public relations is more integral to business success than ever before. Spreckley Partners is dedicated to giving clients that extra edge, making a real difference to their sales and future development.

Editorial contacts:
Spreckley Partners
Joanna Cannon/Emma Scott
pca@spreckley.co.uk

02073889988       

Postcode Anywhere
Natalie Green (PR and Communications Assistant)
natalieg@postcodeanywhere.co.uk

01905888564

Businesses Warned Over Social Media Postings at Work

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Businesses have been warned that they can be held liable for social media postings made by staff following the arrest of a Lancashire man for allegedly making an offensive post about missing April Jones.

Matthew Wood, 20, of Eaves Lane, Chorley, is accused of sending a public electronic communication which is grossly offensive after the post appeared on his Facebook page.

At Chorley Magistrates' Court yesterday, Wood admitted sending a public electronic communication which was grossly offensive. He will be sentenced later.

International internet security expert Smoothwall, which has its headquarters in Leeds, said the case highlighted how aware businesses needed to be of the potential dangers of social media and to have enforceable policies in place.

Although Wood’s location when he posted the comments have not been revealed, Smoothwall said it was only a matter of time before an employer faced legal action as a result of the social media activity of an employee.

Around 30million people are signed up for Facebook across the UK, with many using time at work to catch up with friends and post messages on their profile.

Ian Parrett, Smoothwall’sDirector of Communications, said: “This arrest demonstrates the seriousness that is paid to social media and points to a lack of recognition that posting a message can have consequences.

“Companies need to be aware that if such material is posted using their networks then they can be held liable for the actions of members of staff.

“This can be mitigated if they put proper control measures in place.”

Technology available to company bosses through Smoothwall includes Read Only Facebook, which restricts employees to viewing the social networking site but prevents them updating it or replying to posts.

The software can also be configured to offer individual or groups of network users different levels of access, depending on the time of day. 


IPC Opens New Office in Geneva, Expanding Support to Swiss Market

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London, U.K., – October 8, 2012– IPC Systems, Inc., a leading provider of voice and electronic trading communications solutions to the world’s top financial services firms, today announced the expansion of its presence in Switzerland with the opening of a office in Geneva in addition to the company’s existing an office in Zurich.

The expansion of its presence is being driven by market growth, particularly in energy trading. Geneva has become the world’s busiest trading market for oil, commodities, and energy. The new office provides sales, implementation, integration and local support services for trading floor communications solutions, network and enhanced services.

“IPC has been a recognized and trusted partner of the financial industry in Switzerland for more than a decade,” said, Barry Purkis, senior vice president, EMEA. “Our new office allows us to continue to provide our customers with the top-of-the-line technology and outstand local support they have come to expect from IPC.”

The location of the new office is:
Rue de Hesse 7
1204, Geneva, Switzerland

About IPC
IPC Systems, Inc. offers high and low touch trading communications solutions to the global financial trading community including the top investment banks, hedge funds and investment managers in established and emerging markets. With 100% focus on this sector and nearly 40 years of expertise and an unrivaled record of innovation, IPC provides customers with unified solutions that support collaborative voice trading and real-time electronic trading and market data connectivity.  IPC’s market-leading offerings include the first unified communications/application platform, award-winning hard and soft turrets and electronic connectivity services. IPC’s global reach extends to nearly 60 countries – including a Financial Extranet of 4,000 on-net locations in over 700 cities and more than 115,000 turrets deployed worldwide. Headquartered in Jersey City, New Jersey, IPC has approximately 1,000 employees located throughout the Americas and the EMEA and Asia-Pacific regions. For more information, visit www.ipc.com.

Media Contact
Felicity Hudson
Ruder Finn for IPC Systems
fhudson@ruderfinn.co.uk
0207 438 3061

France-IX And Top-IX Link Their Internet Exchange Points

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Paris, October, 8th 2012 - France-IX, the French internet exchange point, has just activated a 1Gbps link to Milan where one of the Top-IX points of presence is based. This partnership between the two internet exchange points will boost peering between members from both countries.

The layer 2 interconnection, operational this month, logically brings traffic to all members from France-IX and Top-IX through the extension of France-IX unicast VLAN to Top-IX and vice-versa.

As previous interconnections set up by France-IX with other IXPs, namely Lu-cix, LyonIX and SFINX, any peer can use the link up to 100Mbps. When reaching a higher need of traffic, the member will have to connect directly to the other IXP on its own or via a reseller. The reseller provides then the long-haul connection together with the connection port to the internet exchange. To benefit from the interconnection, members need to contact their internet exchange NOC and the service will be put in place quickly.

Franck Simon, managing director at France-IX, is delighted with this new project: “From day one it has been in France-IX’s strategy to build partnerships with IXPS located in nearby cities and countries so we could provide to our members some new peering opportunities without adding costs on the bills.”

Mr Silvano Giorcelli, MD at Top-IX, emphasizes the advantage: “Top-IX supports international partnerships that allow our members an important chance to cost-effectively expand their business in Europe. We are proud to do it with France-IX, one of the major Internet hubs in Europe.”

Further Information



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Email: enquires@webitpr.com

Calix E7 to Bring UK's Fastest Residential Broadband Service Capabilities to York

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Derwenthorpe, Yorkshire, UK – October 8, 2012 – Calix, Inc. (NYSE:CALX) today announced that its E7-2 Ethernet Service Access Platform (ESAP) has been chosen to provide ultra-fast advanced broadband services via Fibre-to-the-Premises (FTTP) technology to a visionary and award-winning £40 million new housing project in Derwenthorpe, Yorkshire, UK. By utilising the Calix E7-2 and its support for point-to-point gigabit Ethernet (GE) technology, over 540 homes will receive high-speed data services at up to 1 gigabit per second (1Gbps), advanced television services via Integrated Reception Systems (IRS), as well as reliable Voice over IP (VoIP) services. This project and its powerful broadband infrastructure – one of the most advanced in the UK – is anticipated to provide a boost to the area’s economy, aid in fulfilling the environmental vision of bringing work closer to home, and provide a wide range of e-services, including e-government, telemedicine and e-learning.

Created by the Joseph Rowntree Housing Trust, Derwenthorpe is a major development on the outskirts of the city of York and has been designed as an outstanding example of sustainable community living for villages of the future. Winner of a 2010 Housing Design Award for the best recently completed and planned housing schemes in the UK, many of the units are social housing, providing a much needed residential area for the region. The design incorporates many environmental features and the Trust has aimed to complement these by offering its residents advanced high-speed broadband services via a fibre optic network.

Nigel Ingram of the Joseph Rowntree Housing Trust said: “Broadband services, especially the kind of high bandwidth services that fibre can offer, are extremely powerful for communities such as Derwenthorpe – they open up boundless possibilities for community living, creating a rich mix of work, leisure and residential services in one place. They are a key economic enabler and a significant part of this housing concept. We expect to replicate this concept in other communities in and around York.”

The project utilises the Ethernet eXtensible architecture (EXA) powered Calix E7-2 ESAP, delivered through value-added-reseller Fibre Options, as the access network solution. Fibre Options will design and implement the network, delivering services to every home over fibre. Looking to ensure the Derwenthorpe network was future-proofed for emerging residential and business applications that may arise, the company chose the E7-2, which has the flexibility to deploy a wide variety of network technologies from a modular, one rack-unit (RU) chassis.

The Calix E7-2 ESAP is an environmentally hardened, high capacity fibre access platform which can support high-bandwidth services today with the capacity to add new services as subscriber needs change. Derwenthorpe will take advantage of the high-capacity of the E7-2, with the ability to support up to 48 subscribers over point-to-point GE in each modular chassis to residences and business locations such as office parks and high density commercial areas. As the project continues to grow, additional E7-2 platforms can be added modularly on a pay-as-you-grow basis, while still being managed as one network element.

“Working with innovative organisations such as the Joseph Rowntree Housing Trust and Fibre Options to enable one of the UK’s most advanced broadband infrastructures in the UK is a true honour, but the real beneficiaries will be the residents and businesses who reside within the Derwenthorpe project,” said Andy Lockhart, senior vice president of international sales and marketing at Calix. “Our extensive expertise from hundreds of similar projects in North America and our leadership role in the U.S. broadband stimulus program provide us with the confidence that Calix has the technology and solutions to make the combined vision of the Rowntree Trust and Fibre Options a reality. As Calix continues to expand its presence in the UK, we look forward to helping to bring broadband to similar communities and help them to drive development in their local economies.”

To learn more about Calix and the E7-2, visit the Calix booth at NextGen 12 in London, October 8-9.

ICT industry leaders to address ITU Telecom World 2012 in Dubai, 14-18 October

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Geneva, 8 October 2012 - Major figures from the ICT industry will present their vision and strategic thought leadership at ITU Telecom World 2012, ITU's leading global networking and knowledge-sharing event, taking place in Dubai, 14-18 October.

Kaspersky Lab CEO and high-level representatives from Cisco and Ericsson will each address a plenary session attended by ITU Telecom World's influential audience of Heads of State and Government, ministers, CEOs from across the entire ICT industry ecosystem, regulators, heads of UN agencies and international organizations, consultants, digital gurus and academics.

Presenting his compelling overview of the realities and risks of cybercriminality on Monday, 15 October, Eugene Kaspersky, founder of Kaspersky Lab, will speak on ‘Surviving the Age of Cyberwarfare’. Despite the increase in government and regional initiatives to tackle cybercrime, the threat of targeted military- or terrorist-organized cyberattacks on infrastructure, industrial systems and governments remains unresolved. He will outline the extent of the threat of cyberwarfare and how international cooperation is the only means to combat it.

On Tuesday, 16 October, Ericsson's Head of Region Middle East, Anders Lindblad, will focus in his Visionary Keynote on the huge potential of the Networked Society to connect everything and everyone through mobile communications, broadband technology and the Cloud. His address, ‘On the Brink of a Networked Society’, will outline the need for partnerships and collaboration throughout the ICT industry and across vertical sectors to realize the benefit of new technologies for people, business and society everywhere.

Wim Elfrink, Chief Globalization Officer at Cisco, will speak on Wednesday, 17 October on ‘The Role of Technology in Enabling Sustainable Growth’. He will explore how the current unprecedented level and pace of technological development is creating the biggest economic, social and demographic shift in history – and the implications for cities, communities and countries across all sectors – from public services, to healthcare, education and work. His vision highlights the role of the ‘Internet of Everything’ in empowering communities, transforming industries and creating economic, social and environmental sustainability.

“The Visionary Keynote speakers are all leaders in the ICT industry with valuable, strategic insights into the current state of disruption in the sector and its implications for business, government and the world in which we live,” said ITU Secretary-General Hamadoun I. Touré. “ITU Telecom World 2012 provides an excellent platform to share these visions – and enable us all to learn and benefit from them.”

ITU Telecom World 2012 will be held in Dubai, UAE, 14-18 October.

For the full programme of events at ITU Telecom World 2012, please see: http://yourspace2012.itu.int/agenda

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ITU Telecom World 2012 is open to media. Accreditation is compulsory.   
For accreditation and procedures, please see: http://world2012.itu.int/media-accreditation

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Transition Networks Showcases Full Mobile Backhaul Migration Portfolio at Broadband World Forum

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Amsterdam, Netherlands - October 8, 2012 - Transition Networks Inc., the fiber access technology expert, a wholly owned subsidiary of Communications Systems, Inc. (NASDAQ-GM: JCS), today announced it will showcase its full-suite of mobile backhaul products built to provide a comprehensive set of solutions for any generation of mobile backhaul migration at the Broadband World Forum, Amsterdam. Beyond upgrades to IP/Ethernet, Transition Networks is helping European operators raise their sights to target revenues from offering new services that help increase their average revenue per user (ARPU) and reduce operating expenditures through the consolidation of networks.

The widespread implementation of next generation networks has increased demand for the migration of mobile backhaul services, with Service Providers needing to meet subscriber demands along with improved network capabilities, performance, and security. Transition Networks’ IP/Ethernet mobile backhaul products play a vital role in these new high-speed networks that have flexible Multi-CoS for controlling traffic while improving end-user quality of service.  Service Providers are quickly realizing that they have a plethora of options available to increase capacity and offer new revenue generating services. Operators world-wide are moving to a much faster and dependable 4G/LTE backhaul, especially where fiber is already available. Others are picking a hybrid solution for retaining their investments in 2G and 3G services, which is critically important to operators ARPU. Implementing a hybrid 2G/3G backhaul will still allow service providers to offer new services for end-users and increased cell-site capacity for future growth.  

“Operators require mobile backhaul strategies that can accommodate traffic and deployment plans for the future while also maintaining their legacy networks for current 2G and 3G services,” said Kevin Faulds, Director of Product Management at Transition Networks. “There continues to be a lot of work and review in designing and implementing mobile backhaul networks while migrating and maintaining the various cellular generations. The solutions we are debuting at the Broadband World Forum address the needs of European Service Providers, and with this year marking our 25th anniversary as a leading global network equipment manufacturer, we are committed to designing products with a true focus on customer requirements for providing a less intrusive, streamlined approach for supporting both legacy and next generation networks.”

Transition’s broad portfolio of TDM, circuit emulation services (CES) over IP, and Carrier Ethernet aggregation and NID products make it easy for operators to address their migration strategies regardless of the current or future technology. For operators looking to migrate to TDM over fiber, but are still using TDM as their primary voice services at the tower, Transition’s Fiber TDM products will help operators retain your current TDM infrastructure, while enabling offloading 2G/3G packet-based data traffic to Ethernet. Our industry accepted CES allows networks to coexist using both legacy and next generation network products, utilizing capital resources more efficiently during the migration. This permits a simple shift to a converged IP/Ethernet backhaul, which reduces the operator backhaul costs, increases capacity, and allows new service generation. For those looking for more scalability, we also have our intelligent Carrier Ethernet products designed for SLA-enabled end-to-end service provisioning and assurance with carrier-grade performance.

Whether you’re looking to implement the latest 4G technologies with the most advanced features, or simply looking for more operational efficiencies in legacy 2G/3G networks, Transition Networks has the products to help simplify your mobile backhaul network without the capital expenditure. This encourages operators to upgrade their network as needed without sacrificing the technologies that are currently generating revenue, such as 2G/3G-based voice services and  also helping to grow the network in a way that best suits the company and provides the best end user experience.  We have dedicated resources, expertise and technology you need to achieve success in any mobile backhaul environment.

Transition Networks’ Mobile Backhaul solutions will be on display at the Broadband World Forum in Amsterdam, on Oct 16-18, at stand B6. If you would like to organize an interview with Transition Networks at event or would like further information please contact dana.corson@proactive-pr.com

hybris partners with Sonata Software to offer agile e-commerce solutions

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London – 8 October, 2012. hybris, a leading provider of multi-channel commerce software, has announced that it is partnering with Sonata Software, an IT consulting and software services provider. The new partnership with hybris will enable Sonata to provide agile e-commerce solutions using the hybris platform. Sonata is a Gold Partner for hybris.

e-commerce is an area of strategic focus at Sonata, given the increasing momentum within its core target segments such as travel, transportation, retail and distribution towards a multi-channel strategy. Sonata has a long track record in delivering highly scalable and feature-rich B2C and B2B e-commerce platforms that help deliver an enhanced customer experience. The partnership with hybris further strengthens Sonata’s capabilities in this space by leveraging one of the fastest growing multi-channel e-commerce platforms available today. Sonata delivers powerful multi-channel B2C e-commerce solutions to one of its largest customers and is establishing a dedicated hybris CoE for the client. Sonata is aggressively investing in hybris capabilities and also planning joint go-to-market initiatives in the travel and manufacturing-retail-distribution (MRD) businesses.

“For e-commerce to provide a competitive edge, a platform that delivers powerful online experiences across multiple channels is of critical importance”, said Vivek Desai, Vice President and Head of Sonata’s Europe Business. “Our tie-up with hybris is a major step towards creating that experience. This partnership builds on our strategy of leveraging cutting edge platforms to deliver technology transformation. Given hybris’ leadership position and Sonata’s track record with Fortune1000 companies in Europe, we see a huge potential for the joint solution offering in this geography, especially in our target verticals.”

“Like Sonata, hybris is recognised for its ability to support global organisations, and we are excited about the prospects to broaden our reach with their support, Sonata has vast expertise in the e-commerce space, and their 3600 partnership model for product companies such as ours is a great benefit to us. The alliance not only gives us a trusted implementation partner, but also helps us leverage their product sales capability in India”, said Frank Schoutissen, Vice President Channel at hybris.

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FTTH Fast Light Monitoring will Dramatically Reduce FTTH Installation Costs says UTEL

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Amsterdam, Netherlands 08 October 2012 - Fibre rollout could be significantly accelerated by using automated OTDR monitoring to verify PON installations during rollout, resulting in better quality PON networks at lower cost, according to Frank Kaufhold, Managing Director of UTEL.

“Most network operators only think about automating their repair process when massive benefits can be had, using automated tools to police the installation process would result in increases in quality, efficiency and cost,’’ said Kaufhold. “Currently, skilled technicians drive around the country with hand held OTDRs trying to locate fibre breaks. This is expensive and ineffective. If this process could be centralised to a contact centre, fewer operatives would do the same job much quicker. The business impact of this is quite mind-boggling.”

Kaufhold‘s company, UTEL, has developed the technology to make this happen with an OTDR monitoring system called Fast Light. It is the first of its kind, with the ability to see through 128 to 1 splitters without needing to install wavelength dependent mirrors in front of every customer’s ONT costing 20 Euros each. The saving for a million customers would equal 20 Million Euros, which could be spent on the expansion of the fibre network itself.

“Before we achieved this, everyone thought that it was impossible. It opens up new and previously impossible business models for operators and service providers. Fast Light addresses a global problem set and will be offered globally in conjunction with selected partners,” Kaufhold added.

When a PON goes down, the service providers call centre will be flooded with calls. With this new technology, the first call will result in a Fast Light test, which will locate the fault.  Most importantly, Fast Light will identify all of the other customers affected. When the other customers phone the call centre the transaction time can be minimised, as the fault is already detected and being fixed.

For more information about Fast Light visit stand A11 at Broadband World Forum or go to www.UTEL.co.uk/fastlight.php

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NextiraOne Contact Centre Innovation Award Winners Announced

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Winners from France, Belgium and Poland highlight the innovative approach behind contact centre deployments

Barcelona, 08 October, 2012 - NextiraOne, Europe’s leading expert in communications services, has announced the winners of its Contact Centre Customer Innovation Awards for 2012. The awards, now in their sixth year, were presented in partnership with Genesys at NextiraOne’s Annual VIP Dinner on the first night of the Genesys G-Force event held in Barcelona from 11-13 September 2012.

NextiraOne is Gold Certified Genesys Suite Partner in four European countries and is one of its largest and most innovative EMEA channel partners. The company has been a major Partner of Genesys EMEA for over 8 years and is a unique Gold Partner in Europe.

NextiraOne has implemented more than 400 standard and advanced Genesys Contact Centre solutions for over 500,000 agents across Europe, including many international Genesys deployments. This year’s award-winning customers, from France, Belgium and Poland have been selected from a wide range of projects in 16 countries. They demonstrate the great variety of contact centre solutions and applications NextiraOne has helped to deploy, working closely with its customers to deliver innovative solutions for their business environments and with Genesys to select the right technologies. The awards provide an opportunity to share ideas and best practice with around 100 NextiraOne customers and 1000 participants at this year’s G-Force event. This year’s winners are Belfius Bank in Belgium, MAAF Assurances in France and T-Mobile in Poland.

Belgium: Belfius Bank: Combining Workforce Management, VoicePortal and Infomart for increased productivity
Belfius Bank is one of Belgium’s major financial institutions covering retail, insurance and institutional investment. The bank wanted to restructure its contact centre activities into a consolidated technology approach that would allow it to cooperate smoothly with its 850 branches and interact efficiently with its 3M customers. This would enable the business to bring more productivity to all its contact centre agents through Genesys Work Force Management (WFM) and using the Genesys VoicePortal solution to improve time to answers and the relevance of information delivered. The introduction of the Genesys Infomart reporting tool gives Belfius a direct view of the daily situation and volume of activity in their contact centre. Combining all these tools at the same time as migrating to the all-new Genesys version 8 platform was visionary and required a high level of skill from Belfius in determining the requirements and from NextiraOne in deploying a fully integrated solution with the new version platform.

France: Insurance Company MAAF: Increasing accessibility
MAAF is a major provider of insurance services in France. With over 7,000 employees, the organisation insures over 4M vehicles, 2.8M homes, and handles over one million health insurance policies. The company’s client strategy (CRM) is strongly focused on accessibility (achieving customer catch rates above 80%, efficient call routing and reduced call waiting times) as one of the five key factors for business success. NextiraOne was brought by MAAF to help achieve these goals. The overall project involves migrating Genesys routing and CCD to a full Genesys solution for around 1000 agents, and includes the deployment of Infomart for reporting and also inbound call routing. It will continue in 2012 and 2013 with a migration to version 8 for all applications plus a further phase to integrate more agents.

Poland: T-Mobile (PTC) – Improving customer care and increasing efficiency with iWD
T-Mobile is one of the largest mobile networks in Poland, providing a full range of telecommunications services to individual and institutional clients, including telephony and Internet services. The network is operated in Poland by Polska Telefonia Cyfrowa S.A. (PTC), a company employing around 5,200 people. T-Mobile and NextiraOne worked closely to introduce and align an iWD (intelligent Workload Distribution) solution to the operator’s business processes in order to optimise its operations, especially in customer care. The solution allows an effective integration of back-office and front-office that helps to achieve virtualised customer care across departments and also an efficient distribution of the workload. It coordinates the distribution of all tasks, pushing them to available and appropriately skilled individuals according to priorities defined by the business. The key benefit of the iWD implementation is increased agent productivity and improved customer care.

“Our award winners this year are again pushing the boundaries to harness the latest contact centre technologies in innovative ways that support their own unique business model and processes,” said Shaun Ledgerwood, Vice President Business Development & Services. “It is always a pleasure to work with these companies and to help them achieve their visionary aims with our experience and best practice solutions.”

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Kodak launches software to help businesses remotely manage KODAK scanners for increased productivity

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October 8, 2012 — Kodak announces today the availability of KODAK Asset Management Software which enables businesses using its desktop scanners across their organisations to now monitor, manage and update these capture peripherals through a central server and web-based administration interface.

The software enables IT directors and system administrators to remotely monitor scanner performance and status, deploy driver and profile updates, and gain insight that identifies trends and optimises processes.

Available as a server and client module, Kodak Asset Management Software helps businesses optimise time, budgets, resources and efficiency related to document-based processes and applications.

Tony Barbeau, Kodak’s General Manager for Document Imaging, said, “Kodak continues to meet the needs of a growing distributed capture market. Our work with customers shows that businesses with many scanners in multiple locations face challenges related to tracking, managing and supporting their scanners. Management Software is designed as an affordable yet comprehensive way to support these needs. Its unique offerings drive system-level improvements for customers.”

Asset Management Software’s Server Module includes a centralised dashboard and management tool based on information collected in a database. The database and dashboard offer comprehensive information on desktop scanners including software and driver versions, consumables usage and supply levels, and available scanner updates.

The Client Module loads onto the users’ PC, sends updates to the central server database, and receives upgrades and updates. Asset Management Software will initially support KODAK SCANMATE i900 Series Scanners, KODAK i1200 and i1300 Series Scanners and KODAK i2000 Series Scanners.

Businesses can increase productivity and cost transparency using several operational functions within the centralised management platform. For initial setup, Asset Management Software allows users to register, install and configure devices. The software platform also enables technical staff to remotely monitor and troubleshoot scanners in the enterprise. Thresholds can be set for paper feeding and consumables use and alerts sent to users and administrators. For ease of use and faster process completion, the software can also manage, store, and secure scanner profiles and user settings. It supports multiple login accounts with different levels of privileges for secure operations.

Hauke Fast, EAMER Product Marketing Manager for Document Imaging, said, “We took a very close look at what our customers needed and wanted. We developed a simple, graphical user interface and paired it with a powerful database to deliver access to information on the status of document capture devices that comprise a larger platform. As a result, the Asset Management product offering provides one of the most complete and easy-to-use software interfaces available. We will work closely with customers to ensure they receive the most from their investment in distributed capture systems.”

Software Assurance for Asset Management Software is included and provides users with software updates, version upgrades and support resources to ensure that users receive the most from their investment. Kodak’s technical support team is accessible via telephone to help users effectively run the software platform.

Asset Management Software includes Kodak’s Professional Services, which provide basic product configuration and user training. Additional Professional Services offer site assessment and hardware and software installation services.

Kodak is a global advisor and provider of integrated services to help companies transform and optimise their businesses. Through a network of service professionals in more than 120 countries, Kodak provides technical, professional, consulting and managed services to enable customers to focus on growing their businesses, maximizing productivity, and more effectively managing risks. All KODAK Products and Software are backed by KODAK Service and Support.

To learn more, please visit www.graphics.kodak.com.

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Eidsiva Nett AS selects EnergyIP for Smart Metering Roll Out

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Foster City, Calif and Hamar, Norway - October 8, 2012 - eMeter®, A Siemens Business, a leader in Smart Grid management software, today announced that Eidsiva Nett has selected the EnergyIP® Platform and selected Applications as their meter data management platform and energy Analytics solution. This makes Eidsiva Nett the first Norwegian company to use this world-renowned system for its meter data management.

Eidsiva Energi, based in Hamar with large sections of Oppland and Hedmark as core markets, is the largest producer, distributor and trader of electricity in both counties. Eidsiva Nett serves approximately 140,000 grid customers in the region. The new solution will replace the current meter data management system, and will be a crucial part in order to build a smarter grid in the regions Eidsiva operates.

“We see EnergyIP as a smart metering Platform which Eidsiva Nett will utilize to both satisfy existing regulatory and business demands, and also be poised to quickly and easily adapt to meet future needs and programs in the Norwegian market. We are excited for the opportunity to work with a partner such as Eidsiva Nett and look forward to establishing a long term relationship with them. We believe that more Norwegian customers will choose EnergyIP for their smart metering initiatives,” Nils Klippenberg, CEO Smart Grid Division, Siemens.

The Platform can be configured and managed by Eidsiva in compliance with the regulatory mandates that call for a 100% smart meter rollout by 2017. In addition to the key regulatory mandate, the solution also provides Eidsiva with better information concerning power usage, load and events. The platform will ensure quality in Eidsiva Nett’s meter data management as well as serve as a basis for future power network developments and design of more intelligent services and distribution tariffs for users.

“EnergyIP will not only meet our regulatory needs, but also meet our business critical smart metering goals. It is crucial that the system helps to secure and simplify business processes, and we strongly believe that EnergyIP will support this. In the longer term, we will also use the information from the system for operational support and better planning through the Analytics Applications,” says Anne S. Nysæther, Project Manager for AMS, Eidsiva Nett.

“We are thrilled to work with Eidsiva Nett on meeting their smart grid initiatives and goals. Their comprehensive approach is sure to set them apart as an innovative leader in the region. We look forward to continuing to support their rollout and helping effect the bottom line of business,” says, Lisa Caswell, President of eMeter, A Siemens Business.

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Vodafone Ireland Smart StartUp Network Comes to Cork

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8th October 2012 – Vodafone Ireland will bring its Smart StartUp Network to Cork this Wednesday, 10th October. The Vodafone Smart StartUp Network enables start-up businesses to gain expert advice on topics such as social media, business productivity and e-commerce and provides the opportunity to network with other start-ups as well as hearing from some of Ireland’s most successful entrepreneurs.

Entrepreneur Sam Rathling, managing director of Expect Talent, based in Cork, will share her experiences and advice at the Smart StartUp Network event taking place in Cork this Wednesday, 10th October at Fota Island Resort from 6.30pm – 9pm. Those interested in this event can register for free online at www.vodafone.ie/startups

The Smart StartUp Network has been established by Vodafone as a result of an increase in start-up businesses seeking advice on how new technologies and communications platforms can support business development and growth. The programme encompasses a series of free to attend events across the country at which successful entrepreneurs will share their experience and advice of establishing and growing a start-up business. The event will also include a speed mentoring training element that will focus specifically on providing expertise to attending start-ups in social media, business productivity, e-commerce and marketing.

For more information on the programme and a full schedule of events, starts-up businesses can visit www.vodafone.ie/startups or download the ‘Vodafone Startups’ mobile app which is now available on iTunes and the Android Play store.

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Siemon Selected for Membership in Avaya DevConnect Program

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The Siemon Company, an expert in network cabling infrastructure, today announced it has been selected by Avaya, a global provider of business collaboration and communication solutions, for membership as a Technology Partner in the Avaya DevConnect program.

Siemon is the developer and manufacturer of a comprehensive portfolio of high performance copper and fibre cabling, cable management and data centee infrastructure solutions, designed to provide a technically advanced physical layer for IT networks. As a DevConnect Technology Partner, Siemon will deliver solutions compatible with Avaya’s networking portfolio, providing organisations with complete solutions that perform at a high standard and offer a strong return on IT investment.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organisations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact centre investments and accelerate the speed at which their organisation delivers true value to the bottom line. 

“Membership in Avaya’s developer community will help us build our business by serving our mutual customers efficiently and effectively,” said Robert Carlson, vice president of global marketing at Siemon. “Building on Avaya resources and working more closely with the company to deliver compatible solutions to the market, we are able to  provide a robust, high performance physical layer and speed time to deployment so that organizations can quickly create competitive advantage through our IT infrastructure and the systems it supports.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialised computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya’s strategy and value offered to Avaya customers.  DevConnect Technology Partners like Siemon must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.            

“Technology Partners like Siemon are helping Avaya broaden the choice of solutions available to Avaya networking customers,” said Eric Rossman, vice president, developer relations, Avaya.  “Siemon provides a foundation that enables our equipment to operate and extends the value and performance of Avaya networking products.” 

 Membership information is available at www.avaya.com/devconnect . A listing of solutions developed and tested under the DevConnect Program is available at www.devconnectmarketplace.com 

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect

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About Siemon
Established in 1903, Siemon is an industry leader specializing in the manufacture and innovation of high quality, high-performance network cabling solutions. Headquartered in Connecticut, USA, with global offices and partners throughout the world, Siemon offers the most comprehensive suite of copper (unshielded and shielded twisted-pair) and fiber cabling systems available. With over 400 patents specific to structured cabling, Siemon Labs invests heavily in R&D and development of industry standards, underlining the company's long-term commitment to its customers and the industry.

www.siemon.com

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