In order to give greater support to its German customers, as well as the emerging Eastern European markets that are nearby, test equipment sourcing specialist Livingston has just established a new distribution centre and warehouse facility in the centre of Germany. This will complement its existing distribution centres in the UK, France, the Netherlands, Singapore and India.

This new facility, which is located in Darmstadt (close to Frankfurt), represents a major investment by the company and will significantly increase its local inventory levels, with access to a more comprehensive range of test products being made possible plus a larger number of units being held in stock.  Livingston will thus be able to enhance the overall efficiency of its supply chain, enabling quicker response to equipment rental requirements. Both commercial and technical
assistance will be available in the German language.

“Many German industry sectors are now starting to appreciate the benefits of renting test equipment over the conventional and rather outdated approach of direct purchase - which often proves financially risky, as well as being highly inflexible. With this new facility we are showing a clear commitment to offer the best possible service here, through locally focussed resources that are closer to the customer base.”states Oliver Lanz General Manager of Livingston Germany. “By ramping up our storage capacity, we will now be able to provide a far stronger value proposition to the country’s telecom operators, OEMs, contract manufacturers and contract installers. It will be possible for items of equipment to be delivered faster, avoiding the shipment delays that competing test rental firms are subject to. In addition we will be able to offer our clients the provision to pick up items themselves if this proves more convenient.”

Further Information

Account Manager
Tel: +44 7970 728 442
Email: m.green@pinnaclemarcom.com

London, Thursday 11 October 2012 – Bestoutcome, the leading consultancy specialising in complex change management programmes for large organisations, will be showcasing the latest release of PM3, its project and portfolio management (PPM) solution, at the Project Challenge expo 2012 being held 17-18 October 2012 at London’s Olympia. Now in its sixth release, PM3 introduces a raft of new functionality designed to enable users to better manage total over/under capacity of resource types, people, expenditure categories and expenditure items. It also brings new levels of performance and usability, with rapid response times and several enhancements to the user interface.  

Developed in response to customer demand, the new features within PM3 Release 6.1 provide users with the ability to view resource availability and commitments by individual or job title per project within a single screen. This makes it much easier to obtain an instant and more granular view of the resources required to deliver a requested portfolio of projects. Release 6.1 also incorporates other significant functional enhancements including new menu items and higher resolution graphics, as well as real-time responses to queries regarding resources, finances and capacity. The latter enables rapid ‘what-if’ analysis and manipulation of large volumes of data.

“The latest release of PM3 allows users to assess how over or under committed their organisation is in terms of a particular resource type, or person, or budget, over a specific period of time,” states Iain Aitken, Systems Architect, Bestoutcome. “So the perspective this provides is not whether an organisation can deliver a proposed portfolio of projects with available finances and resources, but whether or not it is over/under committed in terms of a particular resource type or specific individual or specific budget. This helps to answer questions such as: in this Capacity Scenario would ‘John Smith’ be over-committed, or in this Capacity Scenario would the Server budget for 2013 be blown?”

Designed for large organisations managing extensive programmes comprised of hundreds of active projects, PM3 encompasses change management, resource and capacity management, outcome-driven planning, project office support and benefits realisation. By planning each project as a series of outcomes and promoting key risks, issues and milestones up to the programme level, PM3 takes a unique approach to provide an outcome-driven view of programmes and portfolios and keeps the management team focused on what really matters: delivering and maximising the business value of all project investments. PM3 clients include WHSmiths, Dixons, Willmott Dixon, and the University of Surrey.

“Planning resources and finances for hundreds of active projects based on their inherent risk, anticipated payback period and overall value to the company presents a complex human and technical challenge,” continues Aitken. “However, it becomes much easier if you have a software tool such as PM3, which provides users with a far more objective understanding of the decisions that need to be taken and ultimately enables organisations to bring their portfolio of projects under control.”

PM3 Release 6.1 is being launched by Bestoutcome on stand 128 at Project Challenge expo 2012. Mike Pryor, Principal Consultant at Bestoutcome, will also be presenting on the first day of the show and will be examining how experienced and successful project managers have enthusiastically embraced and adopted new project management processes, tools and techniques to sustain their new ways of working.

About Bestoutcome
Bestoutcome specialises in complex change management for large organisations operating in sectors such as finance, manufacturing, retail and the public sector. Its approach is based on delivering specific business outcomes. This is achieved by using highly experienced consultants combined with PM3 – an elegant and flexible toolset – and ODPM, an outcome-driven project management methodology. Formed in 2000 by a group of expert change management consultants from PriceWaterhouseCoopers and a team of senior technical specialists, Bestoutcome has worked with a variety of blue chip clients to successfully deliver some of the most demanding change projects in modern times. Bestoutcome’s starting point is always the client’s ultimate business goal. And it never loses sight of this. For more information please go to: www.bestoutcome.com 

Media Contact
Amy Redhead
Aspectus PR
020 7242 8867
amy.redhead@aspectuspr.com

Three fire and rescue services in the South West of England have joined forces with Virgin Media Business to speed up emergency response times and make it easier to share resources. Over the next few months, Dorset, Wiltshire, and Devon and Somerset Fire and Rescue Services (FRS) will roll-out a brand new Public Services Network (PSN) compliant Wide Area Network (WAN) giving 4,860 staff and 188 fire stations access to quick data transfer and digital telephone services.

For the fire service every second counts. The new PSN linked with the Hampshire HPSN2 network will pave the way for a Networked Fire Control system linking the four control centres for Dorset, Wiltshire, Devon and Somerset FRS and Hampshire FRS. Each one deals with calls from hundreds of citizens each week. Linking them will offer greater resilience during a major incident or in disaster recovery situations. Once the new system goes live, if a control room is flooded with calls, they will be automatically redirected to another one in a matter of seconds, ensuring every call is dealt with quickly.

The shared network will also provide the foundations for the partners sharing the WAN to take full advantage of PSN services. Fire and Rescue services using the WAN will be able to collaborate in other operational areas using secure cloud computing applications over the PSN.

Les Louth, director ICT, Wiltshire FRS said: “The safety of our local community is the number one priority and it’s essential that every 999 call gets through. With budgets being squeezed the South West Fire Services had to look for ways to improve the ageing technology infrastructure, without breaking the bank. The new network from Virgin Media Businesswill contribute to and support the opportunity to develop collaboration within the fire services. We’re supporting PSN services in areas such as common systems and applications, common standards operating procedures and data management. This is reducing the risk to the community and ensures the safety of our fire fighters.”

“From responding to incoming calls and co-ordinating emergency responses, to managing the daily business of each control room and fire station, improved ICT provides the country’s emergency services with a real opportunity to innovate and improve their services. It’s essential that they stay online no matter what,” said Lee Hull, director of public sector, Virgin Media Business. “We’ve invested heavily in PSN services because we’ve seen the clear benefits it brings to the public sector, improving the way they work and helping to cut costs too. We’re delighted to be working with South West Fire Services to help support their collaboration and innovative new fire control systems. Both are going to deliver a massive boost to response times in the local community.”

About Virgin Media Business
Virgin Media Business has the UK’s only nationwide fibre optic network, carrying 35 per cent of all business broadband traffic. Already able to reach 85 per cent of businesses in the UK, Virgin Media Business has the ability to connect to all organisations. The largest business-to-business brand in the Virgin group, it prides itself on delivering innovative, high quality solutions that break down the barriers facing UK businesses today.

Staff are located at 40 offices across the country, meaning that Virgin Media Business really is closer to its customers. Organisations working with Virgin Media Business include London City Airport, Nottingham Building Society, Arqiva, Hampshire and Isle of Wight Partnership and South West Water.

To see analysis on the current issues surrounding business-to-business telecoms please visit our blog or get involved and http://twitter.com/vmbusiness

Frankfurt, Germany - October 11th, 2012 HarperCollins Publishers today announced that it will roll out a new global publishing system, one of the largest undertakings of its kind to be implemented by a trade publisher. Global Product Manager, developed in partnership with Publishing Technology, will enable HarperCollins to unify editorial, marketing and business data around the world, widening the reach of its print and digital publications in its core target markets.

By integrating systems and assets across the globe, the new centralized system will provide the company with the long term infrastructure needed to maximize its extensive catalogue of books, e-books and apps. It will transform the way staff view, manage and share product information throughout the publishing lifecycle.

Built on Publishing Technology’s advance platform, Global Product Manager will empower HarperCollins staff to explore current and future content delivery types and business models, while enabling better metadata management that will improve the discoverability of its products. Other expected benefits include:

• Greater visibility, consistency and reliability of product data
• Best-in-class metadata maintenance to drive marketing strategies
• Ability to better leverage rights, aggregate content and create new business models
• Robust scheduling and tracking capability to monitor cost and performance
• Improved relationships with retailers and authors through improved access to data
• Best-practice sharing of information across geographical regions

The system will be rolled out first in the US, followed by the UK and subsequently Canada, Australia and to the Christian Publishing Division through 2013.

“It is our responsibility to provide our authors with the broadest possible reach through our global print and digital publishing platforms, regardless of where their books originate and what format they take,” said Larry Nevins, Executive Vice President, Operations. “Global Product Manager will elevate our publishing capabilities by focusing on the content first, thus enabling the flexibly to adapt to various formats depending on the needs of the business. Publishing Technology, with its international business view and strong systems make them the right partner on this project.”

George Lossius, CEO, Publishing Technology, said: “This is an exciting project and it is very refreshing to see that HarperCollins, which has already established itself as cutting edge in its approach to technology, being so visionary and strategic in its efforts to evolve alongside the digital publishing landscape. It is essential that information providers don’t just consider today’s challenges but future-proof their business. Putting digital products at the core of publishing activity, rather than as a bolt-on, is one of the key features of Global Product Manager, so it will be the perfect tool to support HarperCollins ambitious growth and development plans.”

About HarperCollins Publishers:
HarperCollins, one of the largest English-language publishers in the world, is a subsidiary of News Corporation (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV). Headquartered in New York, HarperCollins has publishing groups around the world including the HarperCollins General Books Group, HarperCollins Children’s Books Group, Zondervan, HarperCollins UK, HarperCollins Canada, HarperCollins Australia/New Zealand and HarperCollins India. HarperCollins is a broad-based publisher with strengths in literary and commercial fiction, business books, children's books, cookbooks, mystery, romance, reference, religious and spiritual books. With nearly 200 years of history HarperCollins has published some of the world's foremost authors and has won numerous awards including the Nobel Prize, the Pulitzer Prize and National Book Award, the Newbery Medal and the Caldecott. Consistently at the forefront of innovation and technological advancement HarperCollins is the first publisher to digitize its content and create a global digital warehouse to protect the rights of its authors, meet consumer demand and generate additional business opportunities. You can visit HarperCollins Publishers on the Internet at www.harpercollins.com

About Publishing Technology plc:
Publishing Technology is the world-leading provider of content solutions that transform business. We cover the publishing process from end to end with content systems, audience development and content delivery software and services. Combining our unmatched publishing knowledge, global operations and perpetual support model with our advance operations system, ingentaconnect scholarly portal, pub2web custom hosting platform and Publishers Communication Group (PCG) sales and marketing consultancy, we offer the industry’s only full spectrum of solutions to help publishers move their content forward. Listed on the AIM market of the London Stock Exchange, the company operates jointly from Europe (Oxford) and North America (Boston and New Jersey), with local offices in Brazil, India, China and Australia. Assisting 400 trade and scholarly publishers for over thirty years, Publishing Technology solves the fundamental issues content providers face.

About advance:
The advance system is a publishing operations software package supporting product and relationship management, contracts, rights, royalties, permissions, content monetization and fulfillment. Built on 35 years of industry expertise, advance is a strategic investment providing a flexible, modular solution that is product agnostic, cost-effective and optimized for digital publishing. With advance applications, publishers can manage processes from end to end, maximize all revenue streams, and transform from print to digital business models.

Press Contacts:
Michael Groth
Publishing Technology plc
Tel: (617) 395-4089
Email: michael.groth[aat]publishingtechnology[dot]com

Erin Crum
HarperCollins Publishers
Tel: (212) 207-7223
Email: Erin.Crum[at]harpercollins[dot]com

Visit www.publishingtechnology.com, follow on Twitter @publishingtech, or connect on LinkedIn.

Distributed on behalf of Publishing Technology by NeonDrum news distribution service (http://www.neondrum.com)

Further Information

Director
Tel: +44 7747 017654
Email: nicky@evokedset.com

Harrow Council has been able to completely automate its handling of parking and traffic enforcement Penalty Charge Notices (PCNs), saving it an estimated £90,000 per year, using the AchieveForms intelligent online forms solution from Firmstep. 

The take-up of the Council’s online appeals and payment process over the past two years has enabled it to discontinue face-to-face and telephone enquiries about PCNs from 1st August 2012.  Motorists who receive a PCN now simply visit the ‘Parking’ pages of Harrow Council’s website and click through to an online form, built using AchieveForms, where they enter the reference number of the PCN and their vehicle registration. 

The details captured by AchieveForms are then checked in real time against the Council’s back office systems, to retrieve details of the offence together with photographic evidence from appropriate parking or traffic cameras.  The motorist is then offered the opportunity to appeal the PCN by completing the online form, or to pay the penalty. 

Harrow Council introduced the online parking fine appeals and payment service in 2010, to replace a downloadable, static Acrobat PDF form.  In the first year of deployment of the AchieveForms-based solution, the council had 15,000 form submissions, compared with 396 submissions of the static form in the previous year.  Submissions nearly doubled to 29,000 in 2011;  the council now receives over 4,000 submissions per month.

Harrow Council’s Web Team Leader, David Miller, said:  “The Firmstep solution has enabled Harrow Council to implement a service that is easy for people to access and use, and which enables ongoing efficiency gains and cost savings by scaling back administration costs.  It’s a key part of our commitment to being an open, accessible and efficient organisation that is serves the needs of local residents by using the best technology available."

The business case for the solution was developed in 2010 by Harrow Council together with Capita, the council’s IT outsourcing partner, as part of a wider initiative to automate council services and make them more accessible while reducing administration costs.  The council was already using Firmstep’s AchieveForms in sections of its MyHarrow citizen information portal, and saw the potential to use the solution to drive efficiency in handling PCNs.

Harrow Council is further developing the online PCN appeals and payments service, to stream video content of violations from traffic cameras, to help speed up resolutions. 

Patent-Pending Technology Will Replace Cumbersome Network Cables and Switches With State-of-the-Art Symmetrical, Bi-Directional Optical Links

Tel Aviv, Israel – October 9, 2012 – RiT Technologies (NASDAQ: RITT) today announced that it is in final development of the first product in its revolutionary new Indoor Wireless Optical Network (IWON) product family, positioning it for market launch during the third quarter of 2013. 

Following the closing of the Technology Purchase Agreement transaction with Quartz Ltd. (approved by our shareholders on July 24, 2012 as previously announced), RiT exclusively owns the IWON technology. Based on this cutting-edge, patent-pending technology, IWON products will enable companies to achieve their high-speed, high-bandwidth network needs via symmetrical, bi-directional optical links, eliminating the need for today’s cumbersome cabling networks and switching panels. The use of IWON’s robust, high-performance optical connections will slash the time and effort required to install network infrastructure while significantly enhancing network performance, flexibility and security.

Commenting on the news, Dr. Vadim Leiderman, RiT’s CEO, said, “With IWON, RiT is bringing a true revolution to the cabling industry: an out-of-the-box wireless approach that will be suitable for every network, large or small, existing or new. Through the use of unique patent-pending technology, IWON will offer an unmatched combination of security, performance, flexibility, and fast deployment - all at a minimum cost that guarantees real added-value to the user.” The IWON system will be suitable for both new installations and retrofit/replacement projects, in both open spaces and large conference rooms. In parallel, its utilization of multiple security layers will improve network connectivity security as compared with conventional horizontal cabling approaches. 

In addition, the IWON will offer a unique IIM (Intelligent Infrastructure Management) connection, enabling the system’s physical and logical network topology and devices to be automatically detected and comprehensively mapped. This capability will be further enhanced by the system’s tight integration with RiT’s CenterMind™, the industry’s most fully-featured DCIM (Data Center Infrastructure Management) system.   Dr. Erez Ben Eshay, RiT's CTO, commented  " We have been working at an accelerated pace to bring these groundbreaking new technologies and products to market as quickly as possible. We are excited to enter the final stage of the effort and look forward to an on-time launch in the second quarter of next year.”  

About RiT Technologies
RiT is a leading provider of comprehensive management solutions for today’s mission-critical data centers and communication rooms. Through the deployment of RiT’s integrated DCIM (data center infrastructure management), IIM (intelligent infrastructure management), SMART Cabling™ and EPV™ real-time infrastructure management solutions, companies enhance both CAPEX and OPEX by increasing efficiency and improving automated processes. RiT's field-tested solutions are delivering value in thousands of installations for top-tier enterprises and operators throughout the world. RiT’s shares are traded on the Nasdaq exchange under the symbol RITT.   

Safe Harbor Statement
In this press release, all statements that are not purely about historical facts, including, but not limited to, those in which we use the words “believe,” “anticipate,” “expect,” “plan,” “intend,” “estimate", "forecast", “target”, “could” and similar expressions, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. For example, when we discuss a field trial which could lead to a multi-million dollar Carrier deal, we are using a forward looking statement. While these forward-looking statements represent our current judgment of what may happen in the future, actual results may differ materially from the results expressed or implied by these statements due to numerous important factors, including, but not limited to, those described under the heading “Risk Factors” in our most recent Annual Report filed with the Securities and Exchange Commission (SEC) on Form 20-F, which may be revised or supplemented in subsequent reports filed with the SEC. These factors include, but are not limited to, the following: our ability to raise additional financing, if required; the continued development of market trends in directions that benefit our sales; our ability to maintain and grow our revenues; our dependence upon independent distributors, representatives and strategic partners; our ability to develop new products and enhance our existing products; the availability of third-party components used in our products; the economic condition of our customers; the impact of government regulation; and the economic and political situation in Israel. We are under no obligation, and expressly disclaim any obligation, to update the forward-looking statements in this press release, whether as a result of new information, future events or otherwise.

Bracknell, UK - Customer Relationship Management specialist Maximizer Software has announced it is offering a Masterclass in CRM Mobility on 24 October, as new research has highlighted that an increasing proportion of small and medium-sized businesses are adopting systems that allow on-the-go or off-site workers to access their CRM platforms via the web.

Mike Richardson, Managing Director EMEA at Maximizer, a leading provider of user-friendly and affordable CRM solutions, will be conducting the webinar on web-accessible platforms, which enable staff to log into their systems through smartphones, tablets, netbooks and other portable devices. Richardson, who was previously Head of Technical at Maximizer, will guide participants through the most important steps they need to take to implement mobile CRM – weighing up the advantages and disadvantages of different available options, and putting some of the technical jargon into plain English.

Richardson aims to answer the following key questions:

• Which app is best for you? Installed apps versus browser-based apps
• How can you access your CRM whilst on the move? Connectivity considerations
• What's the difference between mobile devices? Device considerations
• What should I be aware of in terms of CRM deployment and billing? Deployment and billing methodologies
• What can I actually do with mobile CRM? iPad demonstration

The Masterclass comes a month after Maximizer released its latest research, revealing that nearly half the SMEs in Europe and nearby markets that have CRM platforms have also implemented mobile solutions. The independent survey of 1,367 SMEs in Europe, the Middle East and Africa (EMEA) shows that a growing number of firms are enabling employees on the move or working remotely to tap into their CRM systems through the web, providing them with access to essential tools for managing sales, customer service, marketing and other interactions with consumers. The research reveals that, as of 2012, 46% of the SMEs with CRM platforms have upgraded their systems to include mobile access and functionality – up from an estimated 33% in 2009.

Richardson notes: “There's no questioning the benefits of mobile CRM. It revolutionises standards of productivity and empowers your staff to take more control over what matters to your business most: your prospects and customers.

“The way people work is changing and businesses have to keep up. Practices such as hot-desking and home-working are becoming more widespread, and people are simply becoming more mobile in their work – using their iPads, or Android smartphones, or whatever device works for them on the go. It is becoming vital for companies to ensure that employees are able to tap into their platforms wherever they are, using whatever device they favour.

“So why are so many firms still afraid to make the jump to mobile CRM? People remain doubtful – many are concerned that mobile CRM can be a complex, costly and time-consuming technology to implement, and don't fully understand the options available to them. My aim is to help them understand their choices and how they might overcome the major challenges.”

To join the CRM Mobility Masterclass, which runs 24 October 2012 at 10:30am BST, and take advantage of vital tips and advice on a trend that's rapidly turning the business world mobile, register here. To learn more about other technologies and key issues related to CRM and to view previous free webinars, please click here. For more information on Maximizer CRM, call  +44 (0)845 555 99 60 or email info@max.co.uk

Further Information

Managing Director
Tel: +44 (0)1522 883640
Email: enquires@webitpr.com

London, 12th October, 2012 – Telmap, an Intel company, a pioneer in mobile location-based services, has announced the launch of its brand new app, M8, your local mate. Telmap has been providing mobile operators with white label offering of local search, mapping and navigation apps over the past decade. Telmap is now expanding its offering and in addition to its work with operators launched M8, its own consumer facing brand.  M8, which is a free app to download and use is designed to empower users to better explore, navigate and connect with people and places around them.

M8 is being introduced in an all new version, showcasing Telmap’s latest and most technologically advanced version of its location companion. One of Telmap’s key differentiators is the extensive integration work done in each of the markets Telmap operates in, in order to bring information from local content providers into the app, ultimately creating a highly localised experience for end users. Telmap has already completed 50-60 such integrations in various markets. As a result, M8, which is currently live in the UK and Spain, was specifically customised for UK and Spanish users respectively, offering an extra layer of ultra-local content to optimise users’ on-the-go experience. To enable easy exploration of one’s surroundings, M8 provides free access to nearby restaurants, pubs, deals coupons, and plenty of local activities. In the UK, M8 includes postcode business and address search, information from Ordnance Survey as well as content from Barclays Cycle, TripAdvisor, Lonely Planet and Yelp. In Spain, in addition to Trip Advisor and Lonely Planet, M8 includes information from Paginas Amarillas (Spanish Yellow Pages) and El Tenedor (local restaurant guide), where users can also save money and get information on daily deals and coupons around them. Also, using M8, users can easily keep in touch and connect with their community through integrations with Facebook and Twitter, all from within the app.

M8 is available on both iOS and Android devices. It’s an all-in-one mobile application and in addition to the extensive local content offering it includes a first-in-class turn-by-turn in-car navigation experience, inclusive of voice-guided instructions, speed cam alerts, traffic conditions information, a dedicated pedestrian navigation mode, a suite of local services and information, user reviews, and more. It also includes compelling orientation, safety, efficiency and fun features such as 3D maps and POIs, shortcuts to home and work addresses for easy commuting, clearer illustrations of next turn and improved lane detection. All for free.

“We are very excited about launching M8, our own consumer brand. We have decided to take location-based experiences to the next level, bringing together navigation, ultra-local content and services in each of our markets, and social interactions into one true local mate that serves as a one-stop-shop for users on-the-go, available with the most up-to-date information 24/7. We are confident that users will discover the app and immediately realise its great potential to make an impact and deliver value. We, on our end will continue to further enrich the app with additional fun features, local offers, deals and additional services that can answer even a broader set of on-the-go needs”, said Oren Nissim, Chief Executive Officer, Telmap.

M8 is now available in the UK and Spain on both Google Play and Apple’s app store. It will be introduced in additional countries in the near future, in some cases jointly with Telmap’s mobile operator customers.

Further Information

Managing Director
Tel: +44 (0)1522 883640
Email: enquires@webitpr.com

Savvis, a CenturyLink company (NYSE: CTL) and global leader in cloud infrastructure and hosted IT solutions for enterprises, today announced the availability of Savvis Symphony Database, a cloud-based database platform, in Europe.

Symphony Database, which Savvis unveiled in October 2011 in North America, brings the advantages of cloud computing to Oracle and Microsoft SQL Server environments without long-term licensing or server provisioning.

With just a few clicks, Symphony Database supplies everything necessary for a complete, secure database solution. Performance levels can be scaled up or down based on business needs, without interrupting operations, while providing performance guarantees and reduced costs compared with hosted database solutions.

“Savvis clients choose Symphony Database because its quick availability, pay-as-you-go model and instant scalability translates into reduced database expenses and complexity,” said Neil Cresswell, EMEA managing director at Savvis. “We bring Savvis’ mission-critical expertise to the Symphony Database, providing performance levels and availability on par with your traditional data center.”

Users can select from Oracle Enterprise 11G RAC or Microsoft SQL Server 2008 R2 for the underlying technology. The service is available to European clients through Savvis’ U.K. data centre in Slough.

Symphony Database complements the VMware-based Savvis Symphony suite of enterprise cloud solutions and Savvis’ commitment to global expansion. The European launch of Symphony Database follows the recent opening of Savvis’ Frankfurt, Germany, data centre.

Further Information

Managing Director
Tel: +44 (0)1522 883640
Email: enquires@webitpr.com

Hyderabad, October 12, 2012 - IMImobile, a leading global specialist provider of mobile data platform and services to telecom operators and enterprises, today announced the launch of IMImobile OPENHOUSE, a secure, cloud-based mobile engagement (m-Engagement) platform in India. IMImobile OPENHOUSE acts as a value-add bridge between telecom networks on one side and businesses, developers, and service providers on the other side. It unleashes the power of the mobile medium for businesses and opens up new revenue streams for operators.

IMImobile OPENHOUSE will now allow businesses to quickly setup and launch multi-channel customer engagement and employee productivity services using its ready-to-use engines. Developers can now use standards-compliant APIs on this unique m-engagement platform to incorporate mobility into their applications and services. Marketers, enterprises, and  developers can now quickly and easily create and launch services, applications and campaigns. IMImobile OPENHOUSE also enables telecom operators to open up their network for innovation and monetize their network assets thus increasing their ARPUs.

IMImobile OPENHOUSE lays the foundation for establishing a vibrant marketplace for innovative business applications. It offers two types of services: Business Tools and APIs. Business Tools, aimed at enterprises of all sizes, are ready-to-use services, which are easy to use even for a first-time user. Developers can use APIs to directly incorporate mobile operator connectivity and IMImobile OPENHOUSE’s platform capabilities within their business applications. The APIs comply with the latest industry standard protocols, so innovative services can be created without having to learn proprietary protocols or technologies.

Announcing the IMImobile OPENHOUSE launch, Mr. Vishwanath Alluri, Founder & CEO, IMImobile said, “We believe our technology and our customers’ business potential must evolve together. So we created IMImobile OPENHOUSE, a revolutionary new platform that lets businesses create their own services and solutions so that innovation is no longer restricted. This will help them work together much more easily without business obstacles or technical complexity.”

He added, “We estimate customer and employee engagement and employee productivity to be the prime drivers for this m-engagement platform. IMImobile OPENHOUSE has the first mover advantage to address and garner a substantial portion of this Rs. 8,000 crore market.”

IMImobile OPENHOUSE offers interactive business tools like SMS broadcast, Voice broadcast, Shortcodes, Longcodes, Keywords, Missed call to SMS, Missed call to call, SMS to call, Click to call, Polls, and Virtual IVRS. It also offers APIs such as Messaging API and Voice APIs.

Further Information

Managing Director
Tel: +44 (0)1522 883640
Email: enquires@webitpr.com

Members of Parliament need to drastically improve their social media skills to tackle apathy and re-engage the public interest in politics, a new report from UK think tank Parliament Street has revealed. The 6,000-word report examined how MPs interact with voters via Twitter, investigating the type of content and frequency of tweets published, measuring against the number of followers.

Parliament Street’s research, conducted by Yatterbox, found that whilst the average number of followers for all MPs was just under 4,000, for the top ten MPs it was close to 23,000. Even without avid tweeter Tom Watson, the average top nine is over 15,000. Some of the leading politicians, including Tessa Jowell, tweet 40 times per day on average. But other MPs are less enthusiastic, with many not even bothering to post a profile photo, highlighting a distinct lack interest to interact with the public.

Another key finding of the report was that several backbench MPs have cultivated a strong Twitter presence due to regular and insightful engagement with voters. This is contrasted against other high profile MPs such as former Cabinet Minister Jack Straw who is well known to the public, yet has a small number of followers compared with his high media profile. 

“Whilst it’s clear that certain MPs are maximising social media channels to engage with voters, many still have a long way to go before they achieve the status of becoming social media savvy politicians. Simply signing up to Twitter and Facebook is not enough, these channels need to be frequently updated to provide the public with accountability and insight into the role of an MP.

“Breaking down the barriers between the Westminster bubble and the electorate should be a top priority for all MPs and improving their social media skills is a key step towards achieving this,” said Steven George-Hilley, Director of Technology and Enterprise, Parliament Street.

Key findings and recommendations of the report:

• MPs who have a powerful personality, and a powerful ability to represent their constituents and to hold the executive and prominent figures to account go a long way to making people look for them on Twitter
• Asking other Twitter users to sign up to petitions is possible via Twitter. Offering links and a brief description allows users to understand quickly what is going on and feel empowered by your feed. All obvious marks of a good politician
• The best tweeters all mix politics and ordinary life. There is a real tendency not to obsess about politics and make it the be-all-or-end-all and a healthy interest in other topics. This all helped create a ‘normal’ image, a good example being Tom Harris who changed his background to the TARDIS from Doctor Who!

Dutch reseller i³ groep will partner with UK Enterprise Cloud specialist Carrenza to provide their Dutch customers with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) cloud services.

Carrenza has a proven track record in delivering award winning IaaS and PaaS, and this expertise will ensure i³ groep can provide a reliable Enterprise Cloud Computing environment to their customers, The new partnership will help i³ groep achieve its goal to become an expert in the delivery of hybrid cloud solutions as they transition from being a traditional IT infrastructure provider to a consultative provider of private, hybrid and public cloud services.

Carrenza’s enterprise cloud expertise will enable i³ groep to build hybrid cloud environments for their customers, guaranteeing maximum flexibility and continuity. The guarantee of 99,99% availability makes the proposition unique in its field for the Dutch market and in line with local legislation i³ groep’s customers will be hosted in a Dutch datacentre. This will see Carrenza expand their IaaS datacentre operations to the Netherlands. Both companies are ISO 27001 certified, the information security standard.

Dan Sutherland, CEO of Carrenza says: “We are really excited to be working with i3 groep in the Dutch market. We think there are great synergies between our two companies that will allow us to deliver market leading services together. This partnership also enables us to expand our service offerings to our current UK clients, such as enhanced DR and backup services.”  

Rob Vissers, Sales Director i³ groep: “Both our companies share the same cloud vision. We feel the cloud concept should be suitable for all Enterprise workload. There should be no difference whether it’s a small web application or an ERP database. Only then one will be able to deploy the strength of a (hybrid) cloud.”

About Carrenza
Carrenza is an award winning end to end cloud services provider, providing on-demand infrastructure as a service and platform as a service solutions. Carrenza provides organisations with proven expert advice and market leading services, Using an innovative approach to delivering cloud solutions that meet ever changing business needs. Carrenza’s goal is to help organisations to reduce the cost and complexity of IT, providing the flexibility and security required in today’s fast paced environment. Founded in 2001, Carrenza has built a solid base of clients, which include: Comic Relief, eBay, PayPal, Tribal DDB, Haymarket, and Fourth Hospitality.

For further information go to http://www.carrenza.com or contact Andrew Mellish +44 845 337 0827, Andrew.mellish@carrenza.com.

About i³ groep
i³ groep’s objective is the integration of information infrastructures.  i³ groep is your partner for consulting, designing, supplying, implementing and maintaining of information infrastructures.  Based on many years of experience, i³ groep is a knowledge organisation which, in combination with our suppliers’ high quality products, is capable of realising a flexible and stable information infrastructure and seamlessly integrating this within your existing IT infrastructure.

For further information go to www.i3-groep.nl or contact Tom Jansen 0347 - 324600, tjansen@i3-groep.nl

Aastra, a leading company at the forefront of the enterprise communication market, is helping small and medium businesses in the UK to improve their communications and ultimately their bottom line with an exclusive discount on its award winning Aastra 400 communication server. 

As the leading communications vendor for SMBs in Europe[1], Aastra is well placed to understand SMBs requirements when it comes to communications. The Aastra 400 has been designed to enhance internal communication, improve communication with customers, save costs and enable employees to be more responsive at all times, whether on or off site. In addition to its simplicity, value for money and scalability, the Aastra 400 brings Unified Communications and Collaboration (UCC) applications for SMBs to be more efficient and enhance their competitiveness. 

Small and medium business can benefit from an exclusive discount making the Aastra 400 an even stronger contender for any SMBs looking to improve their communications or replace an ageing PBX. This promotion is available to companies looking to:

• replace their existing phone system from a number of vendors including Avaya and Cisco with a new Aastra 400 solution,
• upgrade to the Aastra 400 their Aastra IntelliGate or BusinessPhone originally sold under the Ericsson brand (Aastra acquired the enterprise communication business from Ericsson in 2008). Aastra offers a compelling migration path for existing customers wishing to benefit from UCC and the enhanced mobile solutions. 

Alan Reeve, Managing Director of Aastra UK and Ireland, says: “Efficient communications with customers and between staff are at the core of a successful business. The Aastra 400 offers an unrivalled and cost effective combination of applications and features to enable companies to achieve such aims. With this new incentive, we want to help SMBs benefits from the latest and best in communications solutions.” 

The Aastra 400 series of communications combines a full range of Unified Communications and Collaboration (UCC) applications, mobility solutions and user centric devices into a single solution. The Aastra 400 series encapsulates Aastra’s expertise and was developed to enhance internal communication, improve communication with customers and enable employees to be more responsive at all times, whether on or off site and save costs. For example, cost reductions can be achieved thanks to:

• Least cost routing available with Aastra Mobile Client that can result in a reduction of mobile phone charges, particularly in terms of calls made to overseas numbers
• With the Aastra 400, remote workers’ calls will be routed over the company’s IP network for further savings whilst benefiting from the same level of efficiency and functionality as those who are office based. 

US-based research firm Current Analysis has conducted an independent product assessment on the Aastra 400 describing it as “….threatening in the market for SMB communications platforms,” the report highlights the Aastra 400’s ability to challenge other vendors and compete in the enterprise communications market as a Unified Communications and Collaboration (UCC) solution.  

For further details of the Current Analysis report, click here. 

For further information on Aastra 400, visit http://www.aastra.com/aastra-400.htm. 

The promotions will run until 31st December 2012 and full terms are available through Aastra UK and Ireland.

[1] Aastra is #1 in the European SMB market (sub 100 extensions inc. micro PBX) CY 2011.  Source: © MZA Ltd, Corded PBX/IP PBX Competitive Environment

London – October 15, 2012 – FICO (NYSE: FICO), the leading provider of predictive analytics and decision management technology, today announced the availability of FICO® Blaze Advisor® business rules management system version 7.1. The new version has an updated user interface, and can execute decisions up to 3,000 times faster, making it easier for business users to create and maintain their own business rules. The result is better collaboration, increased productivity, and faster time to market.

FICO Blaze Advisor 7.1 gives business users more control. Rules can be authored, approved and deployed faster, which lowers the cost and time to market for rules updates. New types of rule conditions and actions can be added dynamically without having to wait for assistance from a technical resource. Decision simulation enhancements make it easier to analyse the potential business impact of those rule changes. Business managers can quickly review and approve rule changes and select the ones they want to commit to production. Performance has also been improved. Decision tables have been updated to use the latest HTML5 technology, which makes them faster, easier to use and more cloud-friendly. Execution can be up to 3,000 times speedier for projects that use very large decision trees and tables and graphs than previous versions of Blaze Advisor. 

“The imperative in the business rules marketplace today is greater agility, which has always been one of FICO Blaze Advisor’s advantages,” said Don Griest, senior director of product management at FICO. “In the latest version we focused on giving business users even greater control, so they can react faster to market changes and make the best possible decisions about what to offer, what price point to use, what transactions to approve and when to take corrective action.”

“Decision management projects are increasingly being driven by the business side,” James Taylor, CEO Decision Management Solutions, experts in decision management, decisioning technology, business rules and predictive analytics.  “The environment is shifting from the technology user to the business user, and today, business users need to be able to perform 100 percent of the decision management tasks.  At the same time, the ROI of getting rules to market faster is significant, with operational decisions managing time-sensitive problems like risk and fraud, and customer interactions.”

FICO® Blaze Advisor® is the world's leading business rules management system for maximizing control over high-volume operational decisions. Blaze Advisor provides companies across industries with a scalable solution that delivers unprecedented agility and actionability for smarter business decisions.

About FICO  http://www.fico.com/en/Pages/default.aspx
FICO (NYSE:FICO) delivers superior predictive analytics solutions that drive smarter decisions. The company’s groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed. FICO’s innovative solutions include the FICO® Score — the standard measure of consumer credit risk in the United States — along with industry-leading solutions for managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Most of the world’s top banks, as well as leading insurers, retailers, pharmaceutical companies and government agencies, rely on FICO solutions to accelerate growth, control risk, boost profits and meet regulatory and competitive demands. FICO also helps millions of individuals manage their personal credit health through www.myFICO.com. Learn more at www.fico.com. FICO: Make every decision count™.

For FICO news and media resources, visit www.fico.com/news.

Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements contained in this news release that relate to FICO or its business are forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including the success of the Company’s Decision Management strategy and reengineering plan, the maintenance of its existing relationships and ability to create new relationships with customers and key alliance partners, its ability to continue to develop new and enhanced products and services, its ability to recruit and retain key technical and managerial personnel, competition, regulatory changes applicable to the use of consumer credit and other data, the failure to realize the anticipated benefits of any acquisitions, continuing material adverse developments in global economic conditions, and other risks described from time to time in FICO’s SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2011 and its last quarterly report on Form 10-Q for the period ended June 30, 2012. If any of these risks or uncertainties materializes, FICO’s results could differ materially from its expectations. FICO disclaims any intent or obligation to update these forward-looking statements.

FICO, Blaze Advisor and “Make every decision count” are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries. 

City Lifeline, the central London colocation data centre, has today announced its attendance at this year’s IP Expo – Stand C13. City Lifeline will be on hand to offer expert advice and a free hosting health check for businesses, and will be helping to navigate the Cloud computing minefield that businesses of all sizes are facing, with an on-stand survey.

Commenting on City Lifeline’s attendance, Roger Keenan, managing director, said: “This event provides a great opportunity for companies to garner advice and expert opinion on key industry topics, and discuss first hand the upcoming trends in colocation and data centres. We hope to encourage companies, especially smaller firms, to drop and speak with our resident experts. With Cloud computing and virtualisation becoming ever more prevalent, it has never been more important for vendors to explain and demonstrate the merits of each, and we want to help.”

Roger Keenan will be on the stand throughout the day to offer expert opinion and advice, and will be running a survey to find out how both public and private Cloud computing is perceived, as well as querying any obstacles that are currently standing in business’ ways.

The event takes place on 17 – 18 October at Earls Court 2 Exhibition Centre in London, and City Lifeline is featured at http://www.ipexpo.co.uk/City-Lifeline.

Warwick, UK - 15th October 2012 – Metric Group - a leading provider of car park payment terminals and ticketing solutions - has deployed the intelligentMobile (iMobile) field service management solution from mplystems across its nationwide team of 70 highly-skilled engineers. Using iMobile gives Metric Group greater control over its field service operations, helping them to unlock process improvements, monitor SLAs and deliver on their complex service contracts more effectively.

Metric Group’s field workforce supports solutions such as the Almex electronic ticketing machines used by a major national transport operator, and the roadside ticketing machines operated by London Bus Services for TfL. The TfL contract, for example, demands that ticketing machines are checked every day, all faults are resolved in one hour, and that a 24-hour helpline is supported on 364 days of the year.

“Given the complexity of our contracts, and the number of systems that we’re supporting across a wide variety of locations, it’s essential that we optimise the performance of our field service engineers to make the most of their time,” commented Ashley Bailey, Metric Group’s Customer Service Manager. “Working with iMobile from mplsystems we can unlock further productivity from our existing field service resourcing levels – effectively creating a single view of all our engineering resources. This means we can now see all of our current customer requirements, use geolocation techniques to know exactly where our engineers are at any given time, and gain a clearer understanding of their specific parts requirements. iMobile provides us with all the information we need to optimise service schedules more effectively.”

mplsystems’ iMobile solution for Metric Group combines mobile capabilities with a powerful web portal system to allow the company’s customers to log any faults directly, confirm their job details and book repair visits. The mplsystems portal has been designed to minimise the chance of key-in errors for both customers and field service staff, and also incorporates relevant triggers to make sure that Metric Group’s SLAs are being tracked and that alerts are generated when necessary.

“Because of the flexibility of iMobile and the speed of deployment, we’ve been able to get really close to an implementation that exactly matches our specific service operation,” adds Ashley Bailey. “If we’d had to go down an off-the-shelf route we could have been left with a system that didn’t deliver for us and we didn’t have spare in-house capacity to develop our own solution. With mplsystems and iMobile we get the best of both worlds.”

“iMobile directly addresses the lack of real time communications that most organisations have with their field-based operations,” added Paul White, CEO at mplsystems. “With iMobile, Metric Group can leverage the power of the latest mobile and smartphone technology to ensure accurate and up-to-the-minute information, minimise response times, and always ensure that their field engineers are connected to key back-office systems such as ERP, stock control and parts ordering.”

mplsystems’ iMobile solution is available on a Cloud-based, pay-per-usage model and proves cost-effective for all sizes of mobile workforces. Deployed successfully across key sectors including Service Management, IT, Engineering, Retail, Distribution and Facilities Management, iMobile helps organisations increase their service levels, improve first time fix rates and secure productivity improvements within their field workforce operations.

iMobile solutions incorporate mobile workforce management apps for leading smartphones and tablets running iOS, Android and Windows Mobile 7, automated scheduling and dynamic optimisation, Google Maps live view, GPS tracking, CRM and trouble-ticketing apps, call centre ACD, email and SMS integration, self-service Web portals, as well as specialist order handling, parts & asset management, and service performance and reporting capabilities.

About Metric Group
Metric is a leader in the supply and manufacture of parking management solutions. With a 40-year history in the ticket-issuing sector, the company is at the forefront of design and innovation, and has a major presence worldwide, with the Headquarters being based at Metric House in Swindon, England. www.metricgroup.co.uk

About mplsystems
mplsystems bring together multi-channel contact centre technology with innovative customer service and sales software. Its intelligent desktops offer a single view of customer activities across the business, helping our clients to resolve queries faster whilst benefiting from more integrated processes, faster deployment and dramatically reduced IT costs.

For more information on mplsystems, visit www.mplsystems.co.uk or contact Cheryl Billson at the mplsystems PR team on 07791 720460 or via e-mail at cheryl.billson@commacomms.com

Helsinki – Oct 15th 2012 – Hammerkit, a cloud technology provider focused on serving the PR and marketing industry with high quality digital PR solutions, announced today that global public relations leader Edelman will roll out the Hammerkit CloudStore® in Latin America.

Edelman will use Hammerkit’s cloud-based service to collaborate, co-create and rapidly launch a range of digital PR solutions to support global client campaigns, from Facebook applications to mobile sites. The initial roll-out will include an innovative solution pioneered with major brands that brings Facebook, Twitter and Google Maps together to deliver innovative online campaign mechanics.

Hammerkit equips PR agencies such as Edelman with the tools to execute online solutions faster and better with greater global scale that improves revenue and margins. It also solves the challenge of turning one-off projects into reusable products with dramatically lower delivery lead times.

"We have worked with Hammerkit for the last 12 months to develop a service that makes it easier, faster and more cost-effective to deliver high quality digital services to our clients,” said Antoine Soussaline, head of Digital at Edelman Buenos Aires. “Hammerkit’s innovative platform will support our efforts to create a unified, scalable and streamlined process for digital production."

"I am delighted to deepen our relationship with the world’s No. 1 PR agency. Edelman. They have been truly visionary in their approach to digital PR. Together we aim create a global success story that will further strengthen their position in the delivery of high quality digital services to their bluechip client list," said Mark Sorsa-Leslie, CEO of Hammerkit.

Utilizing Hammerkit’s CloudStore technology, PR agencies can build intelligent web services that are based on a coordinated, connected and collaborative production process.  Instead of investing valuable time and resources to create new solutions for each new client requirement, Hammerkit leverages the best minds, ideas and work to create solutions as products for its PR clients, helping them to boost operating margins. 

CloudStore technology is already successfully used by some of the leading names in the PR and marketing industry, leveraging repeatable solutions for a quick introduction of digital campaigns.

Further Information

Managing Director
Tel: +44 (0)1522 883640
Email: enquires@webitpr.com

15 October 2012 - Shepway District Council has considerably improved budgetary control since implementing a budgeting and forecasting system from Advanced Business Solutions (Advanced).

The Advanced system (Collaborative Planning) which has been integrated with the Council’s Advanced financial management system (eFinancials) was implemented in two phases with the final phase going live in September 2011. The Council is now benefiting from improved budget preparation and monitoring, including the production of monthly as well as quarterly budget reports.

Shepway District Council had been relying on the use of spreadsheets for its budgeting and forecasting but this was clumsy, manually-intensive, prone to errors and wasn’t delivering the real-time budgetary information the Council required.

After evaluating the market, the Council selected Advanced’s Collaborative Planning system because of its
flexibility and ease-of-use. Advanced also has a proven track record of working successfully with local authorities.

Leigh Hall, Group  Accountant from Shepway District Council says, “The use of spreadsheets for budgeting and forecasting was time-consuming and couldn’t provide us with a real-time, accurate view of council-wide budgets. We needed a smarter budgeting and forecasting solution that could provide us with greater control over current and planned spend.”

The new Collaborative Planning system, which is currently used by 60 budget managers across the Council and 30 ‘view-only’ users, has already increased productivity, with the monthly reports produced being viewed by the management team within 10 working days of month end.

Hall says, “The new Advanced system is proving very easy to use and is providing an instant, holistic view of actuals, budgets and forecasts. Previously, the time-consuming nature of budgeting and forecasting meant that we could only deliver quarterly budget reports. We are now able to produce monthly reports, considerably improving financial transparency.”

Budget managers needed a lot of support in their use of Excel, but with Collaborative Planning, they need very little support, freeing up the finance team’s time. This time can now be spent on other tasks and supporting existing and future projects, while empowering budget holders to take ownership of their own budgets and forecasts. As the Advanced system automatically flags any budgets that create a medium or high risk for the Council, this is further improving budget monitoring.

Notes to Editor

About Shepway District Council http://www.shepway.gov.uk/
Shepway is a local government district in Kent.  It includes the towns of Folkestone and Hythe and the Romney
Marsh. The District Council consists of 46 councillors representing 22 wards

About Advanced Business Solutions www.advancedcomputersoftware.com/abs
Advanced Business Solutions (Advanced) provides leading integrated business applications and services that enable public, private and third sector organisations to retain control, improve visibility and gain efficiencies whilst continually
improving corporate performance. Advanced prides itself on getting close to its customers by understanding their
businesses and responding to their evolving needs.

Advanced’s software systems comprise core accounting/financial management, procurement, human resource and payroll systems, integrated with a range of collaborative, document management and business intelligence solutions to extend the value and effectiveness of the finance, human resource and payroll departments, which can also be delivered as a managed or bureau service option.

Customers include Companies House, Newcastle City Council, WH Smith, Royal Bank of Scotland, Aer Lingus, National Express Group, DFS, RSPB and Great Ormond Street Hospital for Children NHS Trust.

Advanced Business Solutions is a division of Advanced Computer Software Group plc, a leading supplier of software and IT services to the health, care and business services sectors. 

Contacts:
Liz Ebbrell and Angela Mycock
Advanced Computer Software Group
pr@advancedcomputersoftware.com
+44(0)1625 856 505

Phoenix, the hosting, Cloud, business continuity and managed IT services provider, has been awarded the 2012 Global Procurement award for Best Collaboration Supplier at the annual HP Global Procurement EMEA Supplier Forum.

The annual forum brings together HP’s top 35 suppliers from across the EMEA region, and is attended by senior executives from HP’s North American and EMEA offices. This year, HP decided to honour its best supplier of the year, and named Phoenix as the inaugural winner of the award.

Phoenix is one of HP’s preferred suppliers, providing a wide range of services including infrastructure support, field engineering, business continuity, as well as resource augmentation, project & professional services support. Together, the two IT leaders work across a wide range of clients across the private and public sector, including a number of high profile government agencies.

“The relationship with HP is one of the keystones of our business, so this recognition of their esteem is fantastic news for us,” said Phoenix’s Head of Sales for Key Accounts, Steve Forster. “The EMEA suppliers were all judged against tough criteria, such as the operational excellence, strong leadership and management, and the financial and competitive advantage that they brought to HP’s EMEA operations.

“To win in such a competitive field is a recognition of our hard work and commitment to quality of service delivery, the investment we have made in recent years, and the success we have achieved in delivering mutual benefit with our partners,” he continued.

HP singled out the Account Team at Phoenix as one of the main reasons for the award, citing its understanding of business and client needs, and in particular its proactivity in working for the wider interests of HP.

London, UK – October 15, 2012 -- Netop today announced the release of Netop Live Guide 5.7.5, a significant upgrade to its live chat solution. Netop Live Guide is live chat software as a service that offers businesses a wide range of personal communication features for their websites, including two-way text, audio and video chat functionality. The newest version of the software enables integration with wallboard, telephony and ticketing systems. These enhancements give Netop Live Guide users a broader array of tools that provide efficient and easy-to-use functionality in customer service and technical service environments.

Features of Netop Live Guide 5.7.5

• API improvements: Real-time, fully RESTful API conveying customer, queue and operator data
• More robust operator statistics: Information is available for easy inclusion in wallboard displays, telephony systems and performance-evaluation programmes
• Expanded forms and surveys: More customisation and additional fields are available in the form and survey editor
• Enhanced privacy: New privacy controls and API capabilities
• Admin control: Administrators can now set a maximum number of concurrent chats for their operators
• Zendesk integration: Built-in module that allows tickets to be created quickly by operators or automatically through offline requests. 

Supporting Quotes
“Customer experience is a crucial differentiator for our users.  In many online interactions, it’s the thing that makes organisations stand out from the crowd,” said Kurt Bager, CEO, Netop.  “This update increases functionality and usability, enabling customer service professionals to increase their focus on what matters the most – the customer.”

“The combination of Zendesk’s cloud-based customer service software together with the tools available in Live Guide provides a great way for companies to deliver superior customer support,” said Conan Reidy, vice president, business development of Zendesk. 

For more information about Netop Live Guide, visit www.netop.com.

Resources

• Netop Live Guide Software
• Benefits of Using Live Guide
• Customer Case Studies

Connect with Netop Live Guide

• Facebook
• Twitter
• LinkedIn
• Live Guide Blog

About Netop
Netop is a provider of market-leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers through its Secure Remote Control, Classroom Management and Live Chat offerings. Headquartered in Denmark, Netop has subsidiaries in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Netop Solutions A/S shares are listed on the Copenhagen Stock Exchange OMX. Read more at: www.netop.com 

Media Contacts:
Lauren Dew / Chris Netto
Touchdown PR
+44 (0) 1252 717 040
netop@touchdownpr.com